08-12-2009 09:18 AM
I've been trying to purchase the Samsung 52' Television that was advertised this morning for the price of $9.99 each time I called and waited on hold for three hours I was hung up on, can someone please tell me how can I get Bestbuy to Honor their advertisements.
08-12-2009 09:30 AM
They wont.....I just spoke to a so called 'customer service rep.' who in short told me that they don't care they they have false advertised and there is nothing we can do about it. I told her I was going to be suing and I was hung up on for the second time by them.
08-12-2009 10:20 AM
Best Buy's website states:
“The Best Buy Web site is created, operated and controlled by Best Buy in the State of Minnesota, United States of America. The laws of the State of Minnesota will govern the Legal Notices and Conditions of Use without giving effect to any principles or conflicts of laws.”
According to Minnesota Law:
“325F.67 FALSE STATEMENT IN ADVERTISEMENT.
Any person, firm, corporation, or association who, with intent to sell or in anywise dispose of merchandise, securities, service, or anything offered by such person, firm, corporation, or association, directly or indirectly, to the public, for sale or distribution, or with intent to increase the consumption thereof, or to induce the public in any manner to enter into any obligation relating thereto, or to acquire title thereto, or any interest therein, makes, publishes, disseminates, circulates, or places before the public, or causes, directly or indirectly, to be made, published, disseminated, circulated, or placed before the public, in this state, in a newspaper or other publication, or in the form of a book, notice, handbill, poster, bill, label, price tag, circular, pamphlet, program, or letter, or over any radio or television station, or in any other way, an advertisement of any sort regarding merchandise, securities, service, or anything so offered to the public, for use, consumption, purchase, or sale, which advertisement contains any material assertion, representation, or statement of fact which is untrue, deceptive, or misleading, shall, whether or not pecuniary or other specific damage to any person occurs as a direct result thereof, be guilty of a misdemeanor, and any such act is declared to be a public nuisance and may be enjoined as such.
The duty of a strict observance and enforcement of this law and prosecution for any violation thereof is hereby expressly imposed upon the attorney general, and it shall be the duty of the county attorney of any county wherein a violation of this section shall have occurred, upon complaint being made, to prosecute any person violating any of the provisions of this section.”
So, the law explicitly states that "whether or not pecuniary or other specific damage to any person occurs"..."any such act is declared to be a public nuisance"...
The law requires the attorney general to "prosecute any person violating any of the provisions of this section" simply because the false ad was a public nuisance.
However, the law requires this "upon complaint being made".
08-12-2009 10:38 AM
Amazing buisness practices here, sit on hold at work for 30 mins so a rude customer service agent can tell me my order is being canceled.
ill be filing complaints with the BBB and district attorneys office.
that list of complaints bestbuy has already is going to grow by leaps and bounds after all this.
08-12-2009 10:47 AM
Errors on site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.
08-12-2009 10:52 AM
Regardless of their policy it is still a nuisance to the public to have to wait for the money to be credited back. They should honor the order that were put in during the time that the so called "error" was public with regards to perhaps a quantity limit per customer.
08-12-2009 10:59 AM
This was a website listing, it was not an advertisement. It would have been different to have the item and price listed in our weekly sales advertisement.
08-12-2009 11:19 AM - edited 08-12-2009 12:41 PM
Please see the following post on our forum related to this issue:
I am very sorry for any difficulties you may have experienced related to this obvious error on our website. Thanks for sharing your feedback.