04-04-2012 02:53 PM
04-04-2012 03:03 PM
if you read my very first post i said i would give the person the benefit of the doubt.
But this is where the company should be held responsible for its employees.
Ever heard tie goes to the runner or the customer is always right. Same crap.
Is it worth it to have a customer boycott your store as well as tell this story to their friends, twitter, facebook, google +, this forum, my atv forum, auto forum and so on. My company branch no longer uses best buy anymore becasue of this. We have gone to other retailers for our supplies...
Is it worth all of that over a phone that bb prolly paid half for? This is why the customer is right.
The customer is the reason the store is there in the first place.
Its cheaper for the store to give the customer the right service and prodiuct (especially in my case) than to have the customer upset and wronged.
And back to reading the terms and conditions...Yes I have learned a lesson. it is great to read the lawyer bs in the pamphlet. I also learned to only buy insurance from an agent not a punk kid in community college pressured to upsale for perks.
Whom Whom. Whos next? I could do this all day. Its fun to argue with a bunch of best buy programmed robots....
04-04-2012 03:11 PM
Oh and Calbert. I just saw your post.
I am a liar? Haha. Sorry no I am not.
1. I was at work. (that is a place where you go to make money)
2. I bent over. (this is the forward motion of making ones upper body parralell with the ground)
3. I had a shirt with a front pocket on. ( a shirt is an article of clothing, a pocket is an addition to many things commonly found on clothing. It can hold things.)
4. When I bent over, (see number 2) the pocket (see number 3) allowed my phone to fall onto the ground. Gravity plays a part in this as well, but I dont want to go over your head. lol
5. When the phone hit the ground. The front glass shattered and the home button came off.
This is what happened to my phone. I said this probably atleast 4 times in this thread. But I will give you the benefit of the doubt.
Honestly I am sure all you people are decent people. As well as I. But when I am lied to. I dont like it.
04-04-2012 03:48 PM
You're attitude would be a reason no one would help you or be on your side. Honestly, with the way you've acted no one should help you.
Instead of approaching this place calmly as a way to resolve your issue you've done nothing but attack, be rude, and be uncooperative. Granted you've had a bad experience, however for the sake of getting things done and knowing this is the place it will happen. Especially from the way the first BBuy response went you've done nothing but sank your ship since.
04-04-2012 04:35 PM
my attitude sucks...but that is becasue I had no help at my store...I had no help with customer relations....
And this joke of a forum board was my last option...i should have just got to another store lol.
This place is more of a chat room than a solution.
Amazon vs. Best Buy.
LOL. Been on the news every morning as a walk into the office...
People go to best buy to touch and and look at the prodicts and turn around and order them from the internet? lol
Sorry if my attitude sucks...but i was taken advantage of as a customer. Once the consumer is gone...you have nothing...and its starting to look grim.
Nuff said ladies and gents.
04-04-2012 04:57 PM
Well I was finally reached out to and it was to warn me of being rude.
Maybe someone can help with this... (seriously)
Where can I go and cancel this forum account thing...
Joined for one reason and nolonger need it.
04-04-2012 07:43 PM
Honestly, there is no protection plans that cover EVERYTHING. If someone ever says that, ask them what the exceptions are. I carry around copies of the Geek Squad T&C in my back pocket for customers to read while I'm helping them. The damage you described is certainly something covered under the protection plans. Really, the only two options here are that the store staff is incompetent or that you just aren't telling the entire story.
People tend to hear what they want to. If the employee actually told you that EVERYTHING is covered, then he needs to be re-evaluated/trained.
04-12-2012 10:29 AM
I am a Lead in BBYM and I can tell you that if what you said happened to you phone is what happened then it is covered and they should have sent it out and you would have gotten a replacement in 2 to 3 days. Not sure what went on with the store you took it back too but they did not handle it correctly at all.
If you are still on this board then I would suggest you take it to another store if there is one in your area. You can return them to any store it just has to come back to that store.
I am a firm believer in GSBTP and I am so sorry you had this experience.
04-12-2012 01:32 PM
sold the broken phone on craigslist...and bought a used iphone4.
I have since then cancelled my insurance and requested that I be reinbursed for the 5 months of payments.
Still no word.