04-02-2012 09:14 PM
04-02-2012 10:48 PM
It sounds like this guy truly doesn't want to be civil. It is not these contributors/employees faults. And honestly, I don't see how a phone becomes completely destroyed by a fall from a pocket.
I'm sure they will do their best to help you, and from how it sounds and what you've said you should be fine. However, no business can just go by word.
04-03-2012 10:40 AM
Nevermind...I sold it on craigslist yesterday...
I just wanted to say....thank you best buy.
I bought insurance. Was told the insurance covered anything. Phone broke. Insurance wouldnt cover it. Called customer relations, they were no help after going to the store,
haha. All i can envision now is that coined credit card commercial.
Iphone 4gs? 290.00 dollars...accessories for phone 50.00 dollars, insurance to protect your prize new phone 14.99.
Knowing that the company who sold you the phone is going under...Priceless.
Bad business doesn't fly in this country. The reprocussion use to be alot quicker, but being such a large corp its taken some time.
Take care of your customers is the big lesson here. I cant understand why an older generation doesnt understand this. Pretty crazy if you ask me. But what can I say...I can only speak for myself...
Once again thank you best buy for being the store that helps me know where not to shop.
04-03-2012 11:44 AM
Lack of patience potentially destroying your chances of a resolution...
My phone fell out of my pocket at one point onto the ground and it rendered it useless. There was minimal apparent external damage, but it wouldn't turn back on. Destroyed, yep.
The phone is covered by the ADH. IF the phone fell out of your pocket, onto the ground, and quit working, then the Community Connector could have easily gotten you a resolution as the phone should definitely be covered. Without the phone, nothing can be done, though.
That said, I would definitely recommend reading any contract before you sign it. Relying on what an employee says is just asking for trouble. It becomes your word against the employees, and unfortunately, since they have no proof of what the employee told you, they have to rely on the contract as the 'proof'... You signed stating that you agreed to the T&C, and a written contract trumps a verbal contract anyday.
04-03-2012 04:29 PM
04-04-2012 11:15 AM
Properly trained or not, there are people in this world that lie. You can train a liar over and over, and it won't make them less of a liar. But, it's hard to catch them.
Most people don't realize the lies until it's too late, and by then, it's difficult to handle. As a store manager, if you can someone after one supposed lie, you may be punishing someone who did nothing... Just as there are employees that lie to get their way, there are customers that do the same.
Which is one reason why I suggest reading before you sign. If you had read the T&C before signing for them, you would have figured out all of his lies. Then, immediately, you could go to the manager, explain what the employee told you, and the problem is much more likely to be dealt with... You have less 'reason' to lie before purchasing it than you do (for instance) a year later when it breaks and you figure out you aren't covered... When money is on the line, some people will lie.
04-04-2012 11:50 AM
YEA AND EVERYONE READS THE ITUNES T & C EVERYTIME YOU UPDATE.
Everyone hear lives in this paralell universe of over looking the point.
This is what is driving you out of business. you arent getting it are you?
Not everyone can run a business...
04-04-2012 02:32 PM
This is the first time here I think that the customer is a dirty lair. You won't describe the damage to the phone because you KNOW, it's not covered.
You sold it, good for you ..
04-04-2012 02:44 PM
Mcb... You can choose not to read before you sign things if you want. That's your prerogative. However, if you think Best Buy is the only retailer that has employees that lie, you are sorely mistaken. If you choose not to read a contract before you sign it, you are very leaving yourself open for punishment.
Fact is, employees are people, and people are prone to lie. When it comes to the point that it's one person's word against the other, the contract WILL be the final deciding point. You can save yourself trouble later on by reading before signing, or you can be a glutton for punishment and get yourself into crappy predicaments such as this. Your choice.