BestBuy.Com

[RyanMM]

On 30 May 2011, I purchased an iPod Touch 4G from my local Best Buy retailer; unfortunately, the touch-screen was completely unresponsive and I proceeded to exchange it the next day for another iPod. Today, 10 June 2011, a faint, horizontal white line has appeard in the middle of the display. Since this is the second time that I have had an issue, I simply want to return the iPod for a cash refund.

Can I return an exchanged item in for a cash refund, or will I encounter problems at the return center? There are no cracks on the screen or otherwise apparent signs of damage that would indicate that I am responsible for the hardware error, and I still have all of the original packaging and accessories.

Thanks in advance for any knowledgable member or moderator that takes the time to answer my question.

[RyanMM]

I also tried resetting the iPod to factory settings through the iTunes restore function, but that failed to fix the white line.

[RedWyv3 Best Buy Employee · Accepted solution]

You're still within the return policy, so unless there is a visible damage, there shouldn't be any problems.