BestBuy.Com

[acericonian]

I ordered a tablet from Bestbuy.com yesterday and received a ready to pick up email late yesterday. Drove 30 minutes to the store today, and waited 1 hour for the staffs to tell me that my item is not available (They did try to look around the store). They offered me the display unit of course I said no. And the only other solution they got for me was to cancel my order!

Two hours wasted today and came home empty handed.  I just want to know if this happens everyday and this is how the customers are treated? I wouldn't mind Best Buy cancelling my order but wasting my time like without any compensation is just unacceptable.

[Ryan-BBY Senior Social Media Specialist]

Hello acericonian-

Sarah from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Sarah-BBY Retired: Community Connector]

Hi acericonian,

I am very sorry for any issues you experienced with your recent online order for in-store pick-up, as I can assure you that we provide this option for our customer in hopes for making an even easier shopping experience (http://bbyurl.us/YTSPP).  I also apologize for any delay in my response; however, if you are still in need of assistance with your purchase at this time, please send me a private message with your name, phone number and the pertaining order number (by clicking on the “Private Message” link within my signature below - when signed in) and I would be happy to look into this further to see how I can try and help!

Thanks and I hope to hear from you,