BestBuy.Com

[delafield]

Dear Best Buy,

I used to be a very loyal Best Buy shopper. Best Buy was my favorite store. But then you began to sell large, ugly sounding, subwoofer speakers for cars. Every time I walked into your store, I was bombarded by loud, booming, head-splitting bass from your car audio department. All I wanted to do was get out of your store as quickly as possible. How can any normal human being shop while you allow people to play loud, annoying, obnoxious noise at ear./head-splitting levels?

The worst part is that, thanks in large part to Best Buy, we have millions of Best Buy customers who drive around our neighborhoods, playing their subwoofers as loud as they possibly can. These Best Buy customers actually laugh, joke, and brag about how much they can annoy people with their Best Buy car audio sound systems. (If you don't believe me, just check out some of the music/subwoofer videos on Youtube or read some of the car audio blogs on the internet,)

This is one of the reasons why so many people refuse to shop at Best Buy. It's the reason why I'll never buy anything at Best Buy ever again.

Shame on you Best Buy. Shopping at your store has become a miserable experience. (Once again, if you don't believe me, verify it for yourself on the internet.)

[rwe528]

How do you know every person drivin down your neighborhood bought their system from best buy? Do you think best buy can control how loud they play their music in your neighborhood? No, they can't. You're ridiculous.

[delafield]

Dear rwe528,

Nowhere in my original post did it say that every bass-freak on the street purchased their audio system from Best Buy. But I'll bet you a donut that most of the bass-freaks did purchase their system from Best Buy.

That loud, head-splitting, booming noise has turned Best Buy into a trashy store and has driven away many regular customers. If that's the kind of store that Best Buy wants to be then so be it. It's just another reason why so many people have turned away from Best Buy.

[CrystalWoW Community Veteran]

Hate to tell you this but customers that want to buy stereo equipment want to test it out first..... Associates will go turn it down if they leave it up and then walk away but they aren't going to tell someone they can't test out something they want to buy. That is the whole point.

[APR28]

You would have loved the Circuit City I used to work at.

They played the Journey in concert DVD for about 6 months straight at pretty high volume.

[bajarider]

This is probably low on the list when it comes to why people do not shop at BB. I never hear loud music at the best buys in my area. I am not an expert in car audio market share but I would have to say less than 2 out of 10 people buy their car systems from bestbuy. Not that I believe everything on the net but from what I have read is the two top reasons people do not shop at BB would have to be rude or non helpful employees. In my experiences I have yet to run into them. I don't let petty things bother me.

[Justin-BBY Community Connector]

Hello delafield, 

It's saddening that the audio level in our car audio department has made you not want to shop with us any longer. We'd hate to lose you as a customer; have you ever spoken with a store manager about this issue? As others have stated, the booming that you hear may be coming from a customer testing our audio components. At any rate, I'm very sorry that this has made your shopping experiences with us so miserable. 

Sincerely,