04-17-2012 10:14 PM
I've been going through the same problem. When i check my order status it says in "order at warehouse in process of shipping. " Its been this way for 3 days now..That in the world? So i called customer support to find out whats going on and they told me it usually takes 3-5 buisness days just for the thing to ship. And to think i paid for the exspress shipping. It was supposed to arrive today (which it didnt). I was so excited to get it today and now im just ticked off cause on Bestbuy.com it dosent say anything about it taking my desktop tower 3-5 days just to ship.
04-18-2012 10:10 AM
Thank you for reaching out to us on the forums and I apologize that you have had to wait this long for your order, when you were hoping to receive it a lot sooner. I know that it can be disappointing to hear it is going to be more time to process.
Using the email address you registered on our forums, I did locate the order and it looks like it was an order from our expanded online assortment, which means it can take 2-5 business days before it ships. I apologize if this was not made clear when ordering; it is located on the product page under the model name and SKU. Since it was ordered on Friday, the latest it would ship would be the end of this week, but I certainly hope it ships a lot sooner.
If you don’t see a shipping notification by then, please let me know so I can look into it. Again, I am sorry for this inconvenience and if you have any questions, please let me know.
04-19-2012 08:00 PM
Order status is still the same and still havent received my computer. Still says "Order at warehouse in process of shipping." I just wish someone could tell whats going on that i dont already know. I orederd it last friday and payed expediate shipping. i understand it takes 2-5 days just to ship and ive been patient since then but my order status hasnt changed. i would of thought it would have atleast started shipping yesterday or today. If someone can tell me something that i dont already know i would highly appreciate it.
04-21-2012 02:42 PM
Its been 6 days now and my order status hasnt changed can a BBY MOD tell me something i dont know? Please this is getting redicolous my order was supposed to be here on the 17th.
04-23-2012 01:01 PM
Thanks for getting back to us. I looked at the order just now and it seems to still be stuck in processing. I am going to be reaching out to my support team to look into it and when I have more information, I will be sure to let you know.
Thanks so much for your patience,