BestBuy.Com

[JaymZZZ]

3 hours? I have been waiting 3 DAYS!!!! I ordered an item for in-store pickup on saturday and it still says "waiting to confirm in stock bla bla bla" Well, guess what...it is in stock. I went to visit MY laptop which nobody in the store can give me because the system says I am being EVALUATED!!!

THIS IS BEYOND RIDICULOUS!!!!! I COULD HAVE GOTTEN THE LAPTOP CHEAPER ON n e w e g g . c o m  AND I WOULD HAVE HAD IT BY NOW!!!!!

I WOULDN'T SHOP AT BEST BUY ANYMORE EVEN IF THEY GAVE ME THIS LAPTOP FOR FREE!!!

[JaymZZZ]

Actually let me add more to this....you all should know the details. 

First, I went to the store after 5 hours, and they called corporate 3 times and they were told each time that the item cannot be released manually. They wanted to have me cancel the order and then come back in 5 days when the AUTH has cleared to I can buy it again, to which I said no, because I needed the laptop for today and not next week. Then, they told me "If you sign up for a BestBuy credit card, we can give you the laptop now." I actually agreed to this...why I do not know, and then they denied the credit card. So now, not only do I not have a laptop I need, I also shaved 20 points off my credit score thanks to this place. All of the employees in the store tried to help, but corporate told me I had to just wait. HOW LONG I ASK!!!! HOW LONG SHOULD I WAIT?

[Dorothy-BBY Community Supervisor]

Hello JaymZZZ -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate you continued patience!

[Aaron-BBY Community Connector]

Hello JaymZZZ,

I’m not quite sure why you wouldn’t have received a store pickup notification e-mail after three hours – let alone three days – but I can certainly imagine how frustrated you must feel if you have found this to be the case.  It’s been my experience that these e-mails typically arrive within 45 minutes (on average) of an order being placed during normal store hours, so your disappointment is certainly understandable.

I’ve had the opportunity to look into the situation and it appears that you were able to find a resolution by working with our website support staff.  If you are still in need of assistance though please do not hesitate to send me a private message.  You can do so by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.