01-23-2010 11:59 AM
Solved! Go to Solution.
01-25-2010 02:15 PM
01-25-2010 05:13 PM
I’m very sorry to hear about your recent issues with your Trade-In orders through Dealtree. I can imagine your concern as you’ve expressed the status has not changed, and I would be happy to take the opportunity in addressing your issue.
Our Best Buy® Trade-In program is a great option. Our partnership with Dealtree offers customers a way to trade-in old working products for Best Buy® gift cards, to use for new item purchases. Once items are received by Dealtree and inspections of the items are done, payments are issued within 7-14 days. Afterwards, you should receive a gift card within 12-15 business days via USPS delivery.
We value every one of our customers business and welcome people’s opinions on how we can improve our business. Only through customer feedback, good or bad, can we truly grow as a company. I will surely document your concern to be internally addressed with our Leadership Team. I would like to continue our conversation, so I’m sending you a private message. You can check your private message by logging into your account and clicking on the envelope in the upper right hand corner.
Thank you for sharing your experience with us on the forum!
02-11-2010 07:03 PM
Modster, I know exactly how you feel. I, too, made a trade-in offer back on January 2nd. After receiving the automatice acceptance email, I haven't heard a single thing since then. No confirmation of delivery email, no "sorry, we're backlogged" email, not a thing. My wife made a trade sometime after mine, and she has already received her gift cards in the mail. I have yet to get in touch directly with a customer service rep at Dealtree, but after hearing what you went through, it might not even be worth it. Guess I'll make a call or two and send a couple more emails to Best Buy. Good luck!
02-12-2010 03:32 PM
So you’ve been waiting over a month with no response of any kind? That’s troubling and I see how you’d be concerned, especially if you cannot get in touch with anyone from Dealtree. I would love to take the reigns on your issue and see if I can help out in any way.
I pretty much outlined the details of our Best Buy® Trade In program in Modster’s post before, so I don’t want to sound redundant. Instead I would just like to jump in head first and get some pertinent details of your order to see how I can intervene and provide you with a much quicker response and hopefully, resolution.
That said, I’m sending you a private message to gather your order information to research. You can check your private messages by logging into the forums and clicking on the envelope in the upper right hand corner.
I appreciate you taking the time to reach out to us on the forums. I’ll do my best to work with you in hopes of providing an acceptable solution.
02-12-2010 07:12 PM
Thanks for all the help, Justin. Verification emails were just received this morning, so now I'm just waiting on the gift cards themselves. Hopefully those will arrive in a much more timely manner. Thanks again!
11-22-2010 04:29 PM
hello. i have just sent in 3 games into the bestbuy tradein center. but due to the posts on this forum i cant help but feel a small sense of uncertainty. i dont want to end my healthy relationship with best buy because of this possible problem. can someone assure me that my packages and giftcard will make it to me before christmas???
11-22-2010 04:42 PM
Deal Tree is a seperate entity from Best Buy and I wouldn't trust them as far as I could throw them. I'm sure you have read my post regarding the cell phone I traded in. Four different excuses on why they wouldn't give me the promised amount. These people are thieves and very adept at lying. Once your product is in their hands in California, you have no recourse.
My advice: Talk to your local Best Buy and see if they have an in-house trade in center. Unfortunately, my local store opened an in-house center two weeks after I sent my phone in.
I do trust Best Buy but am posting my story to force them to withdraw any dealings with Deal Tree and to request they do the honorable thing; cut me a gift card for the promised amount as they did put their name on the Deal Tree Trade-In program. I advised them I would keep posting until they do the right thing.