BestBuy.Com

[JHILL55]

Best buy has done the same thing to me.  They approved me for a credit card with a limit of 1150.  I spent a little over 1000 dollars on speakers, amp, radio, and box.  They approved my order and I choose the Express shipping.  It has been 3 days and my order is still "in process".  I emailed customer service and they say they are vaildating information about my order.  Why did I pay for Express shipping which made my order double, when they won't even ship it.  This is my first time buying anything at best buy and I had heard good things, but this has made me rethink my decision to buy from them. 

[hockeycanuckjc Trusted Contributor]

Order fulfilment and order processing dont count as a way to expeditie your order. Your order will arrive in the shipment method you specified once your item has been packaged and ready to ship.

[JHILL55]

So why is taking so long to process.  When I ordered it said express shipping 1 day for process 1 day for shipping.  So actually your wrong because Express does include order fulfillment and process.

[hockeycanuckjc Trusted Contributor]

Why is your paypal unverified then? If its not verified, they need to take additional steps to prevent fraud and what not.

[JHILL55]

My paypal is verified.  I contacted customer service by phone and they told me that they could not understand why my order hadn't been shipped yet, but they would make sure it was sent today.  Hopefully it will be.

[hockeycanuckjc Trusted Contributor]

JHILL,

Have you got a resolution to this yet? Just following up. 

[JHILL55]

No I haven't yet.  Best Buy didnt get my order out yesterday, so im hoping they will Monday morning.  I understand that they have many orders to fill, but I am pretty disappointed that even after my complain they still are making me pay for the express shipping.  The express shipping doubled my order, but i was hoping to get it ASAP!  I guess my time frame and their time frame didn't match up, so im still waiting patiently.  Thank you to everyone for their concern, hopefully soon i will have positive things to say about Best Buy.

JHILL

[hockeycanuckjc Trusted Contributor]

Well I hope things work out for you in the end as well Even though I am not an employee of Best Buy, I am a Super User on these forums, so I do care about concerns and customer complaints! Have a good weekend

[Melissa-BBY Community Connector]

Hi JHILL55,

Joshua, from our Community Connector team, will be reaching out to you within the next few business days regarding your order concerns. Your continued patience is appreciated until he is able to contact you.

[Josh-BBY Retired: Community Connector]

JHILL55,

Thank you for your patience with our order processing. I regret that we weren’t able to meet your expectations on the shipping time-frame for your items to arrive. I appreciate that you put a lot of faith in us with your order and new line of credit. I can assure you that we do not take that lightly.

While you do state the times listed on our Shipping Costs & Timing page it does have a lot more information than that for you to base your shipping time on. For instance: "You can see an item's estimated arrival time on the product's detail page. Just click on Estimate Arrival Time near the top of the page. You can also see estimates on the multiple-product listing pages. Click on Check Shipping & Availability, then Estimate Arrival Time." This information is also echoed in your order confirmation page so you can have all the estimated times right there in one place.

I’d be happy to have a conversation with you about what we can do to help with your current order. In order to do so I have sent you a private message. You can view that message by clicking the envelope shaped link in the upper right hand corner of the page when you are logged into the forum. I look forward to working with you.