BestBuy.Com

[mauer_uk07]

Hello! I just bought a new Laptop last christmas, and it went with a free Kaspersky Anti-Virus 2011 software...

The software is fully compatible with this computer, and I installed successfuly.

At the moment I put my Product Activation code in this program, I got an error.

The Product Activation Code has not been used previously since it was bought.

My laptop is a HP Pavilion dm4-1265dx  SN:{removed per forum guidelines}

The Kaspersky Anti-Virus has this BBY Serial Number: {removed per forum guidelines}

For obvious reasons, I will not write my activation code here...

The message I got in the software windows is:

"License management.{removed per forum guidelines}

Subscription status will be defined later."

Please, help me!

I have messaged Kaspersky On-Line Support, but I have gotten no response, and I need to activate my software!

PS.: I can't call 1-888-BESTBUY Since I'm not in US right now.

HP Pavilion Laptop / Intel® Core™ i5 Processor / 14" Display / 4GB Memory - Aluminum

Model: dm4-1265dx | SKU: 1677324

This laptop features a double-layer DVD±RW/CD-RW drive for creating customized CDs and DVDs. Wireless networking and WiMAX mobile broadband allow you to connect to the Internet without wires (service contract required). Windows 7 Home Premium preloaded Which Windows 7 edition is best for you? Compare.Learn more about the HP Premium Series.Learn more about Intel® processors. Information provided by Intel.Learn more about Intel® Wireless Display.

 4.4 Read reviews (31)

Sale: $749.99

[Aaron-BBY Community Connector]

Hi mauer_uk07,

I’d be glad to see what can be done to assist you!  Please be aware though that if you’re referring to the complimentary 6-month antivirus subscription we offer with the purchase of any new computer, you would unfortunately need to contact our subscription services team for assistance.  They can only be reached by calling 1-888-BEST-BUY (1-888-237-8289) and must speak with you directly to make any modifications to your account.

Please make sure to check your private messages.  You can do so by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.

[gonzalo]

I have the sasme issue sir!

My cousin bought a laptop from best buy just a month ago and gave it to me as a gift and it went with a free Kaspersky Anti-Virus 2011 software. I'm not in the US 'cause I don't live there. I'm in south america.

 I successfully installed the software, but when I put my Product Activation code in this program, I got the followin error "Subscription status will be defined later"

Why is this happening? isn't it supposed to work ok? why isn't just me the only one with this issue?

I feel really sad, because when my cousin bought this laptop and the free antivirus suscription everything was supposed to work, but since it doesn't....well you must know how I'm feeling right now.

I would like to know if you can help me. I have the client ID, the serial number, dates and every single digit you need me to provide.

[CrystalWoW Community Veteran]

Are you connected to the internet while installing it?

[gonzalo]

Yes sir....I'm connected to internet while installing it.  I activate the software with my serial number, but then I get an alert, it says "Subscription status will be defined later" and I can not update the program database becuase of this.

[gonzalo]

What? No response from the best buy guys yet?

I think this is unfair!

[Aaron-BBY Community Connector]

gonzalo,

I realize this may not be the answer you were hoping for, but you will unfortunately need to contact our subscription software services team at 1-888-237-8289 for assistance with this issue – we aren’t able to provide technical or billing support for subscription services via e-mail or on this forum.  Please also make sure to have a copy of the receipt or your contract number handy when you call!  Our support reps will need this information to locate your account.

Let me know if you have any other questions.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.