BestBuy.Com

[mszkoda]

Hello,

I recently purchased an item bundle from the Best Buy website including a Canon T2i Camera and some accessories (about $1100 on 3/1/11). I received my order very quickly and was happy with the speed of the process. However, when I went to check my Best Buy credit card out to make sure the charge was applied I noticed that the payment plan that it was currently on was not the 18 months no-interest plan I had thought I signed up for. Maybe I'm missing something with the process, but I haven't ever had this happen before.

So I contacted HSBC about the problem; of course to no avail. They have yet to be helpful on any problems I have had previously, but none of them were major or altered my intended payments. I have bought several large items with my Best Buy card with no problems with financing and don't see how my order wouldn't have worked for this financing option (it was over $429). HSBC informed me they need a copy of a receipt with the payment plan terms on it in order to switch payment plans, but I don't see that on my invoice I received in my package anywhere. I sent an email into the Best Buy customer service contact via the website, but I did not get a reply (it's been about 4 or 5 days) so I decided to post here for some help. Best Buy has always been very helpful and quick to resolve my past issues, so I'm hoping this can get resolved quickly.

Is it possible to get a new receipt that has the payment plan that I had intended to use or to have a representative of Best Buy contact HSBC and get the terms of my payment plan changed to the one I had anticipated having?

Thanks for any help!

[mszkoda]

Bump :-/

[CrystalWoW Community Veteran]

Bumping does not hasten a response and average response time is 3-5 business days. If the plan is on a shorter 6 months no interest plan just pay your minimum payment and someone from the community connector team will be in touch shortly to help figure out why it didn't go to the 18 months.

[mszkoda]

Thanks for the reply. I was unaware of the normal response period; I frequent many forms and its just habitual for me to bump topics I write to the front page when they fall off with no responses.

Currently they didn't apply any plan to it, not even 6 months. Ill have it paid off in less than 6 months so thay would have been fine too. My payment isn't due for a bit now so I have plenty of time to work it all out.

[Dorothy-BBY Community Supervisor]

Good afternoon mszkoda -

That is the saddest smiley face ever. 

Sarah, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience!

[Sarah-BBY Retired: Community Connector]

Hi mszkoda,

Thank you for taking the time to share your concerns with us regarding your recent purchase.  As you may be aware, HSBC is a separate company from us whereby they provide credit card services to our customers, and I am very sorry for any misunderstanding over your financing agreement.

However, at this time, I was able to research this matter further on your behalf to see how we may be able to help, but found that you have actually paid this balance off in full and you currently have a zero account balance.  Therefore, if there is anything further I can do to try and assist you with this matter please feel welcome to contact me directly by private message.

Thanks again and have a great weekend!

[mszkoda]

Thanks for the reply. I did pay off the balance of the Camera package as I just didn't want to bother dealing with the problem anymore. Thanks for the help, I definitely do recognize HSBC as a MUCH more separate company from Best Buy since my experiences with their customer services has always been poor and my experience with Best Buy service has always been great.