BestBuy.Com

[michael_s]

I initiated a price match guarantee several weeks ago, but the Best Buy credit department has yet to process my request.  Here's the timeline:

1. Oct 9 - Purchased a 52" HDTV on BestBuy.com with free delivery scheduled for Oct 23.
2. Oct 11 - Price on BestBuy.com went down over $200, so called 1-888-BEST BUY and opened a case for the price match guarantee.  Representative said requests are processed by the credit dept in 48-72 hours.
3. Oct 16 - No credit to my credit card, so called 1-888-BEST BUY.  Representative said I'll be credited once the TV is delivered.
4. Oct 23 - TV delivered as scheduled.
5. Nov 2 - Still no credit to my credit card, so called once again.  Representative said it will take 7 to 10 business days after the delivery date for the credit to be issued.

Today is day 10.  It's also been 26 days since I initiated the price match request.

Incidentally, this purchase has yet to be posted to my Reward Zone account.

My family and I are very happy with the new TV.  However, we are not happy with the inordinate amount of time it's taking Best Buy to process the price match.

-Mike

[michael_s]

This order is getting even weirder.  Best Buy's system rescheduled delivery for Monday, even though I received it on Oct 23.

I definitely did not want the delivery guys to come again on Monday with another TV, so I called Best Buy and they cancelled the delivery.  Though I wouldn't be surprised if they show-up anyway...

-Mike

[Nokia]

Two TVs for the price of one? Sounds like a good deal!

[Dorothy-BBY Community Supervisor]

Hello michael_s -

Aaron, one of our Community Connectors, will be looking into your order and making contact with you over the price match.  I appreciate your continued patience.

[michael_s]

Good news!  Best Buy processed my price match on Saturday, and it posted to my credit card account late yesterday.  Also, Best Buy successfully cancelled the duplicate delivery.

Best Buy's Research Team called me Saturday morning to clear-up the confusion caused when my local Best Buy forgot to confirm that my TV was delivered last month.  Apparently that delayed the price match process.

So just to confirm, BestBuy.com usually processes price matches 24-48 hours after the price-matched order is delivered?

Thanks,

-Mike

[Aaron-BBY Community Connector]

Hey Mike (michael_s),

I’m glad to hear that our website support staff was able to help you out!   It’s typically been my experience that most price matches can be completed within 2-3 business days of an order being shipped, but as you may have discovered, delays may sometimes occur if delivery cannot be confirmed.

I hope that you’re enjoying the new TV, but please do not hesitate to let me know if you need any additional assistance.  You can send me a private message by signing into the forums and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[michael_s · Accepted solution]

Hi Aaron,

Thank you for clarifying the price match workflow.  When I first requested the price match, I was just told 2-3 business days, not 2-3 days after delivery.  So that omission, coupled with the delivery confirmation delay, led me to perceive a very long delay in the process.

Now that this has been resolved, I can fully enjoy the TV

Thanks to you, Dorothy, and the dotcom phone reps for your time and assistance.

-Mike

[Dorothy-BBY Community Supervisor]

Thank you michael_s for updating us on your status!  And my pleasure!