03-03-2010 08:16 PM
Why does Best Buy have a price match policy when they don't even honor it???
I have been trying the past week to price match an item bought online to my local store's price. Had I known the price was cheaper locally, I would have bought it at the store. And by the time I found out, I was told that it was too late becuse the shipping process had begun. But I was assured that they would be able to price match it so I was relieved. That was until I started getting the run-around by all of the customer service reps that I contacted. They claimed/lied about everything from not being able to contact the store, not finding the same item, that it wasn't cheaper, etc....
Bottom line is since Best Buy doesn't honor their own policies they have basically lost a customer for life. Keep it up and many will follow. Why would we buy from you when I can buy from the "rainforest place" or "non-old egg" for cheaper?
03-04-2010 12:19 PM
I am sorry you are getting the run around. There should be no problem price matching as long as it is the same product. It clearly states on the best buy website:
If you find a lower price on BestBuy.com or in a Best Buy Retail Store for the same brand and model during the exchange and return period, we will match that price. For purchases made on BestBuy.com, we will not match our competitors' store or website prices. Please call 1-888-BEST BUY (1-888-237-8289) for all BestBuy.com Price Match Guarantee transactions.
The BestBuy.com Price Match Guarantee does not apply to Best Buy Retail stores or BestBuy.com for:
A Moderator should be in contact with you and should be able to help
03-04-2010 12:24 PM
Its a good thing you posted here, because the moderators are very good about getting these kinds of issues settled. Just to warn you, sometimes it can take a few days before you start talking with the moderator that will assist you. I hope your issue gets sorted out!
03-04-2010 02:17 PM
03-05-2010 01:25 PM
Thank you for visiting our forums. I can certainly understand your frustration when you saw the same item you purchased for a lower price in one of our stores. As long as you are within the return period and a new item is available at your local store, you should be able to get a price match.
I see you have an open case with one of BestBuy.com® representatives and it looks like they are taking care of the issue for you. Please correct me if I am wrong. I sincerely hope that this issue is taken care of as soon as possible. If you have any other questions or concerns, please feel free to contact us again.
10-11-2011 06:29 PM
i just bout a TV, Pauls has the same one for 300.00 dollars less. I've been through more phone calls than I can count trying to get the difference. Bottom line is I fell in the trap of exlusive made product for Best Buy. In other words it's virtually the same TV, with different model number. For simplicity, lets call the model number 1 that I bought and the other 2. Best Buy would reather have the concumer have to return the TV model 1, exhange it for model 2, which you can get from best buy and is the SAME exact price (because it the same TV), then they'll price match. So I have to go through the trouble of repackaging the TV, returning it, getting model 2 to get the difference. It's simple, someone will go to buy a TV from BB, the model maybe 100 everywhere else, they'll sell a 101 (just an example) and make it seem as if it has added features (menu feature), so it s basically the same exact TV, but the consumer thinks the 101 is better and it's the same price. Well its the same price because it virtually the same TV. So you buy it and now your trapped as far as price matching goes. Its no fun packaging and returning such a large item. BB would make you return it for the 101 (example) which they can get (again, same price) to do the match. Now best buy has to order the 101, have someone test my return, then sell as open box. So they loose, I loose in terms of having to go through all this trouble making the exchange. Bottom line, always purchase an item that is carried elsewhere. Had I know this I would have bought the 6400 as apposed to the 6420 in my case. I will never step foor in another BB, was going to buy a bose surround to go with my new TV, actually I am going to, just not at best buy. This has become very personal to me as it's such a significant price differenct. I plan on using today's technology to raise this awareness to people all over the world. Particulary with Best Buy since they are the ones that have, in my opinion the abosute worst interest in supporting their customers. I will return my TV for the other (same price TV at Best Buy) model number in oder to get the difference. I can't believe I have to go through all of this. I'm glad at the end of it BB atleast will loose on my individual experience as mentioned above (now having to sell open box), as well as additional costs for shipping, testing, shipping other model.
You ought to consider changing the name of the store to Worst Buy.
I am on a personnal mission to bring this to the attention of as many consumers as possible. This is an absolute disgrace.
10-11-2011 06:59 PM
10-11-2011 08:01 PM
10-11-2011 08:02 PM
If they were signigicantly different why would best buy sell both models for the EXACT same price. It's an exclusive model scam. They could change a power cord and call it a different unit. The only difference is the menu. A side from that, it's same spec's. My advice to consumers is to view models that appear to be same at other stores, if it's same price buy the same model number. In my case both TV's were on sale at both locations, but one was 300.00 cheaper. To me thats a significant difference for an 1800 dollar purchase. I could have bought the same unit at Pauls, and for the price I paid at best buy I could have insured the TV for 4 years, and still saved, or simply just save the 300 dollars. It's a SCAM and the fact of the matter is I can return it, buy the same model at bestbuy for same price and then they'll mach. Why put a consumer through all that to end up loosing more on their end also (open box item now). It doesn't make sense. I even asked to get my discount to what they'll sell the Open Box for (which they're getting) and they wouldn't even do that. So that was 180 dollars as apposed to 300 dollars. They would still rather put me through the trouble or returning the TV, which they will test and sell as open box for 180 less than I paid. Imagine that. Same TV set!!!! No difference but the menu. If you know of a measure difference i'd love to hear it.