BestBuy.Com

[cragak]

I preorderd the Game of Thrones Blu Ray (Stark cover) a few weeks pack. I had no issue picking up the promotional keychain last week. I went to pickup the Blu Ray today after receiving an email saying it would be ready for pickup today. When I got there the people at the pickup counter informed me that the item I had preordered was sold out. Apparently they didn't (or don't, I don't know) set aside any copies for people who preorderd online for in store pickup. They had the other cover, but I wanted the Stark cover. They also said they didn't have any idea when the cover that I preordered would be in stock again.

Can I get a copy mailed to my residence (preferably as quickly as possible) instead of waiting for who knows how long to pick it up in store?

[Mariel-BBY Retired: Community Connector]

Hello cragak  -

Melissa, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[cragak]

I look forward to receiving the message and trying to get this figured out, thanks for the quick reply.

[cragak]

I'm still waiting on that message. And I received an email from Best Buy telling me that I needed to pick up the item that isn't in stock at my local store by the 10th or my order would be canceled...

[cragak]

Still waiting for ANY contact at all regarding this issue. Since I haven't picked up my order yet (impossible to do when there is no product to pick up...) my email saying I can go and pick up my item says that my order will be canceled at the end of the day...

Never did receive that message either. Pretty poor support for something that should be so simple.

[cragak]

Still no contact at all, going on almost a week now...

[Melissa-BBY Senior Social Media Specialist]

Hello cragak,

The Game of Thrones release appears to have been very popular among fans of the show. The exclusive covers we had and the keychain were so popular even, that they sold out quickly. I am sorry to read that the exclusive Stark version of the set was not available when you visited the store, as it should have been.

When our stores process in store pickup orders from BestBuy.com, they should be physically verify they have the exact item you ordered and then set it aside with your order information attached to it after they mark in the order that it is ready to be picked up. It is disappointing to see that this may not have been the case with your order. If they did not have the correct version of the Blu-ray set available, they should marked this in your order, which would have prompted an email advising you to contact our BestBuy.com team to locate another in your area, or ship one to you if available.

As I mentioned in our conversation today, I apologize for the disappointment this experience has caused you. I have notified the management at the designated pickup location so they can ensure this is addressed with their team. If I do hear anything further on this, I will be sure to let you know right away. Also, if you do have any questions or concerns regarding our discussion, feel free to post again, or send me a private message using the link in my signature below.

Sincerely,

[cragak]

Thanks for contacting me. Hope that Best Buy gets more of the item in stock down the road, because I really want it.

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hi again,

After talking with you earlier, I did reach out to the management at the store fulfilling your order and I have some additional information on this. I am sending you a private message, which you can view by logging into our forum and then clicking the envelope icon in the upper right corner of this page. 

Thanks,

[cragak]

My local store recieved the copy shipped in from another store. Thank you for your work in getting this issue resolved.