BestBuy.Com

[pjgamer007]

I placed an online order on 1/14 for some pre-owned games to take advantage of the buy 2 get 2 free sale that was going on at the time.  I just got the second (final) part of my order in the mail today.

2 of the games seem to be fine, but I have a problem with the other 2.  One of them appears to be the UK version of the game instead of the US version.  The other has food or something splattered on the inside of the case, it's kind of nasty looking. 

I have not opened either of these and I want to exchange them.  The problem is, none of my local stores has these games in stock. How can I get these exchanged?

[Jimmienomam · Accepted solution]

Have you tried contacting BBY.com via phone?

[pjgamer007]

I was avoiding that because of the wait times I have experienced in the past. I went ahead and tried calling them and got some help fairly quickly, that was a nice surprise.

So they are reshipping the games and said I could take the ones I have to a local store and return them. Thanks Jimmie!

[Jimmienomam]

Awesome. I know calling is a pain at times, but if you ordered from BBY.com that will usually get you the fastest answer (whether it be a good one or bad) as normal time to get back on the forums is 3-5 days

[Ryan-BBY Senior Social Media Specialist]

Hello pjgamer007 -

Not sure if you got this resolved yet, so I have asked Brendan from our Social Media team to reach out to you.  Thank you for your continued patience!

[Brendan-BBY Community Connector]

Hello pjgamer007,

I'm glad to hear this was resolved. If you have an issue like this in the future, feel free to reach out to one of us on the forum and we will see what we can do to help. Have fun with your new games!

Regards,

[pjgamer007]

Got my replacements today, will try them out soon, but so far they look good. Thanks guys.