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Karina-BBY
Posts: 859
Topics: 14
Kudos: 43
Solutions: 21
Registered: 09-29-2008

Re: Placed online pickup order

Hi bobromanko,

 

I am sorry to hear that your order has been placed on a backorder status.

 

I have sent you a private message with additional information, as I am trying to help with getting the order to you as soon as possible.

To view your private messages, log onto the forum and select the envelope icon to the upper right corner of the page.

 

I appreciate your patience,

Karina|Community Connector | Best Buy® Corporate
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madmother
Posts: 1
Registered: 12-19-2010

Re: Placed online pickup order

Management better tell people answering the phone not to tell people its in today's order we haven't processed yet.  Then customer service tells you UPS has it. Yet, when Bestbuy.com comes back on line. It hasn't been processed. Did I mention then took my money 7 days ago.  Even Walmart doesn't take money for things that haven't shipped. You get partial they charge partial.  I worked in retail for a long time. This company has no business going on line orders.  Three days after my order the store had item on shelf and wouldn't give it to my husband had to wait for order. Yet everytime he calls to check on it they want us to go forty minutes away to get one.  Yet the store we chose is three minutes from my house.   .DONT ORDER ON LINE THEY CANT HANDLE IT.  Dont sell what you can deliver.

 

Game stop and Targetm Walmart are close too.  I will shop there on line from now on.

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