BestBuy.Com

[rigsreco]

Hi,

I have tried to contribute a 25 dollars gift card to my pitch in card twice without any success. The order takes like 24 hours to be confirmed and then I get this message the order has been canceled because we were unable to verify your information which is really frustrating. I don't know what to do next. Any help would be greatly appreciated!

[Ryan-BBY Senior Social Media Specialist]

Hello rigsreco -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[rigsreco]

I didn't hear back from anyone so far. I also sent a message to Aaron but no response.

[rigsreco]

Why even bother to have the forum at the first place if no one is going to help? 

[Aaron-BBY Community Connector]

Hello rigsreco,

Just like any other order placed on BestBuy.com, additions to Pitch In accounts are subject to payment verification.  If we’re unable to verify a portion of the information provided at the time of checkout, then Best Buy reserves the right to cancel that order.  For full details I’d encourage you to refer to our Conditions of Use.  I would also encourage you to visit your local Best Buy store if you’re still interested in making a purchase.

For future reference, customers can typically expect a response from a moderator within 2-5 business days of their post first being acknowledged.  If you are in need of immediate assistance, please contact our support team at 1-888-BEST-BUY (1-888-237-8289).