BestBuy.Com

[csparks29]

Here it is, January 12th and no contact.....I just received my two credit card bills for two different charges, two different Televisions, I physically have one "defective" television, a replacement television that is "backordered" and now, interest adding up on two bills....it just keeps getting better and better....

[Josh-BBY Retired: Community Connector]

csparks29,

Thanks for posting to the forum. We appreciate hearing from our customers, even when they let us know about what we aren’t doing for them. I am sorry that the TV that you originally received isn’t working and has caused so much ongoing research to be done on your part! I would be happy to share what I have been able to find out so far.

As we talked about in our phone conversation I am continuing to work with your local store to get a resolution in place that meets your needs. I should be in touch with you again soon and I will continue to be an advocate for you on this.

I look forward to helping you get a resolution for your TV replacement!

[scapparelli]

Don’t be fooled Best Buy has been saying they will resolve my issues since December 17th and now they are just ignoring my emails and not returning my calls.  Best Buy’s Customer service completely sucks, both online and in the stores. Good Luck getting anyone to actually resolve your issues, if you are lucky they might call you and even come up with a plan to resolve your issues, but don’t count on them following through. 

[Dorothy-BBY Community Supervisor]

Hello scapparelli -

I do believe that Melissa provided you with a solution before, however you chose not to accept said solution.  It is unfortunate that you are having further issues, however please remember that a solution was offered.  I would encourage you to continue to work with Melissa, through email and private message, as you have been, as she is still trying to find a new resolution for your concern.  

Thanks!

[scapparelli]

No Melissa told me to contact the store and I did and Allison said she would call me back on New Years to see if she could work out an upgrade or a discount on the Go phones, but she never called back and now she is not accepting my calls.  Melissa is no longer returning my emails, so do you have another person I can call or email that might respond to me???

I have been trying to find a resolution since December 17th and it is January 13th.  It should not take this long for someone to call me back.

[csparks29]

Just doing my weekly check-in on my "Consumer Nightmare".  Just wondering, Josh, what resolution was made when you attempted to "work with your local store to get a resolution in place that meets your needs"?  I patiently await your reply.

[nanuckol]

I seem to keep butting into other peoples problems, passing time waiting for my problem to be resolved.

I don't understand why within the 30 day time frame you didn't contact your credit card company and dispute this purchase.  That would have gotten BB attention immediately.  Somewhere in all of BB information they state that if they have to work on a TV more than 3 times they will replace it free............ If your original model is no longer available, they will replace with similar product or one that may cost more, but no additional charge to you.  That maybe a Geek Squad policy when you purchase the Geek Squad additional warranty.  But you clearly have a manufacture warranty.......... what does it state?  Have you contacted the manufacture and reported this to them?  I would have done so immediately.  The manufacture has a reputation  and they for sure want to stay on good terms with customers.  Good customers are usually repeat customers of other products they sell.  Word of mouth is the best advertising anyone can get.    Since we're supposed to be in a recession, you would think all these people would want to keep customers.  When you have poor customer service you loose customers. 

BB has a lot of your money tied up right now, and you're paying interest on it while they sit back and enjoy collecting our money.  You are also loosing money, because you could be collecting the interest in your savings account, instead of a credit card company making money off you.  Also, they state that "your credit card is not charged until you actually receive the merchandise"......... is this also a false statement on their part?  They couldn't charge you for the last two TV's until you actually received them, right.

[csparks29]

Since this is the only way I know how to touch base with "Josh" I would like to know why I have not heard from Josh, he declared he would contact me no later than 9:30am this morning and it is now 4:00pm?  Is the Samsung Television on the truck?  Will I have a delivery/pickup on Thursday or will that "not" happen AGAIN?  You could at least call the customer back and give them the bad news first hand,.I patiently await your reply.....5 weeks and counting!

[csparks29]

Okay....so I received the Samsung TV yesterday.....and just when I thought it was over.  I received an email this morning reflecting the return of the defective Sony BUT, they CREDITED THE WRONG CREDIT CARD!  On at least four different occasions I asked about the credit for the return, I was quoted the credit card number that I "had" to purchase the Samsung to replace the Sony.  My original purchase was some Gift Cards I had received and an interest free program with my Best Buy Credit Card.  This was NOT THE CREDIT CARD to CREDIT.  Please someone fix this so I can move on, PLEASE!  Now I have this charge on an INTEREST BEARING account which again was not my original deal.  I await your reply with no patience remaining!  If I do not hear from your company today with a FIX on this Credit Card situation I will canceling the charge for the Samsung by end of business day!