BestBuy.Com

[ChaosAlloy]

I bought the Logitech G9 laser mouse on 8/1 and was informed today that it was back-ordered. When i purchased the item, there were no signs or print addressing that it was not in stock. I don't mind waiting a week, but will it get restocked even if it's an outlet item? Will I receive my item?

[ChaosAlloy]

No response yet?

[Miranda]

Don't worry! One of the community connectors has most likely already seen your post. They're off on the weekends, and posts are responded to in the order they are received.

Most likely, a community connector will post on here come Monday. They'll be able to give you the most up to date information regarding your order.

[ChaosAlloy]

Still no reply...

[Dorothy-BBY Community Supervisor]

Hello ChaosAlloy -

Jacob, from our Community Connector team, has been asked to reach out to you regarding your concern.  I appreciate your continued patience until he is able to touch base with you.

Thank you!

[Jacob-BBY Community Web Planner]

ChaosAlloy,

We do have an open purchase order for this item so we do expect more.  But, we are at the mercy of the manufacturer.  I have reached out to see if we can get more information on when, if at all, this item will be available for shipping.  Until then, we have marked it as sold out on our website.

You should hear from me either Wednesday or Thursday with more information.

Regards,

[ChaosAlloy]

Thank you for the reply

[robp]

Thank you so much for looking into this! I too ordered one of the Logitech G9 gaming mice (because who can pass up that good of a deal?)  And now I see that it is marked as "Sold Out" I appreciate that it was looked into in a timely fashion by your staff.

I'm just kinda worried that Best Buy won't get anymore because Logitech has already started selling its successor, the G9x.

I'm going to wait a little longer to see if the products come in because I'm not in a huge hurry, and then I'll decide what I'm going to do, but in general how do you guys handle situations such as these? Do you typically just offer refunds or do you offer a similar product to replace the out of stock one?

Thank you again!

Rob