BestBuy.Com

[lilgigs]

I have never been so frustrated in my life.

I went to order an Init tv stand with free shipping, delivery estimate was March 20. I waited about 12 hours to finally go back and place the order and the new delivery estimate was end of April. Customer service said the reason was that they have none left in the warehouse.

Ok then I look for store pickup at the store about 25 mins away because they have it in stock. First they want to charge me $60 for delivery. Ok so I am willing to pay because I wany my product earlier.  I went to the store and I waited an hour for someone to help me.  I finally got someone to bring out the stand on a cart but it had someone else's TV on top, they said wait and they will move it shortly, I waited another 30 minutes and no one would move the TV off the cart, so I left.

I then tried twice to place an order over the phone for that store, I was put on hold twice for 25+ mins.

I guess my money isn't good enough for Best Buy.

[ncoclub]

While I am not defending Best Buy why did you wait even 10min? Why didn't you ask for a manager? Also, take up this issue with corporate...you will probably get a gift card for your troubles...Good Luck!!!

[lilgigs]

I kept asking any employee that walked by and they said they were busy or it wasn't their section.

When I called Bestbuy.com customer service intially about why the delivery date changed from March to  end of April, I was connected to "Caleb".

All Caleb said was "I don't know" to any question I asked him then he stopped answering my questions completely he just sat silent on the phone.  I asked him if he was going to say anything and he said he had nothing to say. I asked to speak to someone else or a manager and he said "hold on" and hung up.

[Justin-BBY Community Connector]

Good afternoon lilgigs, 

Thank you for taking the time to share your experience with us. It's a shame that it's not under better circumstances, and I also find it very troubling that you not only had to wait such a long time in store, but also over the phone. I want to express my deepest apologies as I know this is not how you imagined your TV stand purchase would go. 

I'd like to get details from you about your order, so I'm sending you a private message. You can view your private messages by clicking the envelope icon in the top corner while you're logged into the forums. 

I'll talk to you soon!

[lilgigs]

So just an update on this.

Last weekend I saw that Bestbuy.com listed my product for delivery starting March 24th, so I called Customer Service and they changed my delivery date for the 24th.  My card was charged and I was all set.  I got a call this morning that said my delivery was scheduled for tomorrow between 10:30am and 12:30pm. Great!

Well I just got another call 20 mins ago saying my item is backordered and wouldn't be delivered until March 30th.  They didn't even ask if I am available that day.

Seriously how is this good customer service? How is my item in stock ready for delivery one hour and then a couple hours later not there anymore?

[Justin-BBY Community Connector]

Hi lilgigs, 

I'm very sorry that you were never given an option as far as the delivery date on the 30th. I know that must be irritating and I appreciate you keeping us updated. I do see that this order was completed on the 30th and if this is the case, then I'm pleased to know that you finally got your product. 

Sincerely,