BestBuy.Com

[singerk1234]

I order RCA-22" Class / 1080p / 60Hz / LCD HDTV-22LA45RQ Model Number: 22LA45RQ for my granddaughters bedroom.  I ordered on line because I live in a differed state. 

When I placed the order 03/31/2012 the site stated it was in stock and allowed me to choose the expedited delivery at a charge of $18.50 extra stating the estimated deliver would be on 04/04/2012.  I paid for expedited delivery even though it stated the estimated delivery would be delivered before 04/08/2012 as I wanted to be sure she received it in time for her birthday on 04/08/2012.  I had been to the local Best Buy where the TV was in stock and I choose to order on line so I did not have to worry about packing and shipping myself.  What a miserable mistake!

On 04/04/2012 I went online to check the order status to see if it had been delivered, the only information I received was the following message: "Order in process of being fulfilled. Estimated arrival date: 04/03/2012 - 04/04/2012".  

I called and spoke with Tamika on 04/06/2012 at 5:15pm who was no help.  I called on 04/06/2012 at 7:73pm and spoke with Rebecca who was no help and rude.  The I called back and spoke to Tracy on 04/06/2012 at 7:39, She gave great Customer service, but in the end unable to resolve the issue.  I called again today 04/13/2012 and spoke to Rebecca at 4:53pm stating I wanted to cancel the order as I was flying up to my granddaughter's and we would just go buy the TV while I was there.  She stated she couldn't cancel the order.  Transferred me to her supervisor Greg at 4:58 who stated it would take 4-5 days to get my request to the department that might be able to cancel my order.  But no guarantee it would be cancelled. 

The policy states: "Items cannot be canceled if they have already been processed for shipping, home delivery or store pickup".  

According to everyone I have spoken too MY ORDER HAS NOT BEEN PROCESSED FOR SHIPPING!

It is now on  backorder! 

So why is Best Buy keeping my money?? The $201.68 is not enough to keep them from closing any stores or slashing employees both already slated to go done according to the news. 

Is this customer Service?  I paid through Papal and I want the money returned to papal or me directly immediately. 

Paypal shows:  BestBuy.com    (The recipient of this payment is Verified).

Date:		Mar 31, 2012
Time:		11:07:53 PDT
Status:		Completed

Can anyone tell me why this is so difficult? 

[Ryan-BBY Senior Social Media Specialist]

Hello singerk1234 -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[singerk1234]

I received the followiing message in my email today:  However I do not have any pending credits showing for either my bank account or in my PayPal account..

Return the money.

ORDER CANCELLATION

4/16/2012
Order Number: (removed)

Hi Karyn:

There's been a change to the status of your order.

Your order has been canceled at your request.

The credit card (or other payment method) used for this order has been credited. If you used a gift card and no longer have it, please call us toll-free at 1-888-BEST BUY (1-888-237-8289) and we'll send you a replacement.

If you used a Reward Certificate for this order, points will be reissued to your Reward Zone Program account within 3-5 days.

Item details are listed below.

Thank you.
Best Buy Customer Service

[Jesse-BBY Community Connector]

Hello singerk1234-

I hope this finds you doing well and having a great day.  Thank you for your patience with us and I am sorry for the delay in my response.

I can certainly understand your frustration with this order and I know I would be upset as well if I were in your shoes.  I was able to pull up this order using your email address and I see that it has been canceled as 4/16/12.  Have you since been able to get the refund to your PayPal account?  If not let me know so I can partner with our contacts to see what the holdup is on that.

Respectfully,