BestBuy.Com

[Frustrated_Cust]

Hi, 

I ordered ({removed per forum guidelines}) 2x $50 Playstation card codes (Model: PS3-SUB-50, SKU: 1415688) but only got one code.

Been on the phone for three and a half hours already with support. Transferred countless of times to many departments. Even got transferred to Digital River. No one was able to help me. It was very frustrating and tiring. 

What can I do? Can someone help me?

[Frustrated_Cust]

I should also mention that I sent an email already but no one is responding. 

Please help.

[Dorothy-BBY Community Supervisor]

Good afternoon Frustrated_Cust -

Karina, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until she is able to touch base with you.

[Frustrated_Cust]

Hi Dorothy, 

Alright; I will wait for Karina to contact me.

[Karina-BBY Community Connector]

Thank you Frustrated_Cust, for patiently waiting for my reply, I understand that you are looking to get the additional code that was not successfully delivered.
I researching this matter and will get to you once I receive more information.

Again, I sincerely appreciate your patience.

Sincerely,

[Frustrated_Cust]

Hi Karina, 

Thank you for responding. Your understanding is correct; only one of the two codes $50 PlayStation Network codes has been sent to me. I am glad you are researching this matter, and would definitely appreciate it if you would give me feedback upon reaching resolution. 

[Frustrated_Cust]

Hi Karina, 

Any updates on this?

[Karina-BBY Community Connector]

I believe you and I received the same email, from customercare@BestBuy.com. I am working with another team to see if we have another answer. It doesn’t make sense for you to contact Sony, when you did not receive the code.

I will continue to seek a solution for your frustration.

[Frustrated_Cust]

Hi Karina, 

I agree with you that there is nothing Sony can do at this point since I ordered was charged for two codes from Best Buy, but got only sent one. 

I will  wait for more updates from you. I hope we resolve this issue soon. 

What boggles me is that why does not best buy have a record of the codes sent? If you can check this it would be immediately apparent that only one has been dispatched instead of two.

[Karina-BBY Community Connector · Accepted solution]

Frustrated_Cust,

Thank you for waiting

I was advice, that during the time you placed the order, there was a backend error that only allowed one code per purchase. I have gone ahead, and placed a credit on your account for the code you did not receive. 

A member of our support team is reaching out to you to help with placing a new order, and I’ve been told that he is pretty knowledge when it comes to Playstation. The team is reaching out to you via the email you used to place the order. If this is not the best way to reach you, please send me a Private Message with the details. To send a private message, select Private Message on my signature bar.

It was a pleasure working with you.