BestBuy.Com

[Rhoq]

Hi,

I placed an order last weekend for site to store delivery. I understand that the product takes 2 to 5 business days to ship and my estimated pick-up date isn't until next Friday (April 27, 2012).

I just don't think the order status messages helpful at all and would like an explanation of what exactly "in process" and "Order in process of being fulfilled" actually means. Will the status actually change once it has shipped to the store, or will it remain as is until it ready for pickup?

Thank you.

[CrystalWoW Community Veteran]

Well it normally means that they are in the process of processing your order and fulfilling it by getting it to the store. It will stay that way pretty much until it is there, then it will say, your item is on it's and almost ready for pickup, and then finally, ready for pickup.

[Rhoq]

So what you are saying is - it hasn't even shipped from the warehouse, yet?

[Sean-BBY Senior Social Media Specialist]

Hi Rhoq,

Thanks for reaching out to us and I can do my best to answer your question.  I did take a look at your order by using the email address you registered on the forums and it looks like it is still processing, as you mentioned.  This item is from our expanded online assortment so the processing take can take longer than normal.

The standard processing time is about 2-5 business days, as you mentioned.  Unfortunately it’s not that it ships to the 2-5 business days, rather it can be 2-5 business days before it ships.  Friday would be the last expected day for it to ship, which is why the estimated pick up time it for next week.  If you don’t see it ship after Friday, please let me know by sending me a private message via the link in my signature.

Thank you again and please let me know if you have any questions.

Regards,

[Rhoq]

Thank you Sean-BBY (and CrystalWOW, too).

I have been keeping on the order, I was kind of hoping the wait wouldn't be as long, but it was a great deal - so it will be worth waiting the extra few days.

One more question: How long does it usually take, once an items ships from the warehouse, to reach the store?

[Sean-BBY Senior Social Media Specialist]

Hi Rhoq,

It really depends on the store location and where it is coming from.  It may take a few days, however the store should notify once it is in.

Thanks,

[Rhoq]

Awesome. Thanks again, Sean.

[Rhoq · Accepted solution]

In an unexpected turn of events, I just received the email that my order is ready for pick-up.