BestBuy.Com

[Spinshag]

I have never had such a crappy customer service experience as with bestbuy.com.  My package was supposed to be at my front door and that was 1/11/12.  It is 2/14/12.  I called twice and was told it would be investigated in a couple few days.  These jokers at bestbuy.com will NEVER get my business again.  I hope they learn SOMETHING from amazon.com where I will buy my electronics there from now on...

[Ryan-BBY Community Connector]

Hello Spinshag -

Sean from our Social Media team, will be reaching out to you regarding your order status. Thank you for your continued patience!

[Spinshag]

Thanks. I hope we can get it resolved. The bestbuy.com experience does not seem as good as the B&M stores. Usually the customer service is great at the stores... The online does seem to need some work.

[Sean-BBY Community Connector]

Hi Spinshag,

Thank you so much for taking some time to contact us about your order and how it’s been quite some time since you were expecting it to arrive on your front door.  I know that I would be just as frustrated if was waiting as long as you have been to see your order come in.

BestBuy.com tries to estimate delivery times based on product availability and standard shipping time frames, however sometimes these estimates may be off.  This is certainly something that should get looked into it and I’d like to look into this by sending a private message.  To check your messages, you must be logged into the forum and click on the envelope icon in the top right corner.

Regards,