04-09-2012 10:10 AM
I placed an order on 3/8 for an ITunes Code with digital delivery and I used a Reward Certificate for payment. I received an order confirmation at 3:49 p.m. and that same night at 1:53 a.m. I got an email saying my order was canceled because Best Buy was unable to confirm my information. It said my Reward Certificate would be reinstated within 14-17 days, which I thought was a long time but better than losing it. I attempted to contact Best Buy as soon as the order was cancelled and was bounced around and placed on hold for long periods of time. Nothing was accomplished by my several phone calls. Now it has been over a month and I have no ITunes code and no Reward Certificate. This is my last resort to get the situation rectified, I'm really not sure what else I can do.
04-11-2012 10:54 AM
I appreciate you taking some time to reach out to us on the forums about your order and how you still haven’t seen your Reward Zone certificates returned to you. I’d be frustrated as well if I was waiting that long to see the certificates returned to me.
I would like to look into this a bit further, which would require some more information from you. I will be sending you a private message to gather those details. To check your messages, you must be logged into the forums and click on the yellow envelope icon in the top right corner.