BestBuy.Com

[aharvey]

Count me among those who are waiting for an order that seems to be stuck in limbo.  One wonders if Best Buy should hire more seasonal workers, or add some kind of disclaimer on their website that ITEMS MAY TAKE ADDITIONAL DAYS DUE TO HIGH VOLUME.  Do I get my money back if the product isn't received by Christmas?  That's another current promotion of theirs. 

I'm a Premier Silver member, and have purchased quite a lot from Bestbuy.com over the years, and this is an incredible disappointment.  The camera that I purchased on 11/27 is a Graduation Gift, and now it seems like I may never receive it in time.

I was also interested in the Free SD Card and Camera Case that was promised, but never appeared in my cart.  I purchased an additional card with the order, but that does not negate the fact that from what I've seen - Best Buy has a serious promotion issue on top of their shipment issues.

Shame on you, Best Buy.  The lack of customer service I've seen on this forum and Facebook alone make me doubt my original high opinion of your company.

[aharvey]

My items did ship, but I'm still concerned about the promotional items that were supposed to come with it: the camera case and SD card.  I would call in, but it seems like your systems are being overwhelmed and calls are dropping.  Can one of the mods help me out here with some information?

[Ryan-BBY Senior Social Media Specialist]

Hello aharvey-

Justin from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector · Accepted solution]

Hi aharvey, 

I realize that you are not the only one who's raised their voice about this camera promotion and I sincerely apologize that this has inconvenienced you, and I'd be happy to look more into this situation for you. 

I have some updates for you which I will share via private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner. If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.

Thank you for sharing your experience with us here on the forums!