Hello katriene,
Thank you for joining the forum.
I am really sorry about the trouble you have had with your order. We may be backed up with the holiday season, but I don't think that is an excuse for poor service like this. I want to see what I can do to help you. I am sending you a private message to assist you further with this. To check your private messages, make sure you are logged into the forum and click the grey envelope in the top right of the screen.
Regards,
 | Brendan | Community Connector | Best Buy® Corporate |  |  |