BestBuy.Com

[scoobyrlz]

I ordered a Samsung fridge online on 4/29, with delivery set for 5/5. Some warehouse guy calls me noon today 5/4 from a 209 number, and says, sorry man we don't have this fridge in stock, you need to call Best Buy. I called customer service and received the typical ya sorry, we don't have any in stock. Fine, that's not the issue, the issue is that you sat on my $1900 dollars for 6 days, and a warehouse guy calls me the day before delivery. I have a toddler and a baby, and our stuff is in coolers cause we have been waiting for our new fridge since ours died. Now I am waiting on a refund that they just sent back to my checking account today, on a Friday afternoon. Now, I have to wait till this money credits back to my checking account, before I can go shopping again. If someone would have called me Monday, or even by Wednesday, I could have got my money back sooner and had a fridge by Saturday. Now my family of 4, will be eating out of coolers for another week. I do not have another $1900 lying around to buy a fridge. So now I will be waiting for this money to show up in my account, probably Monday or Tuesday until the money clears and I can go shopping again.... Is this what they call customer satisfaction???

[CrystalWoW Community Veteran]

They most likely didn't verify physical inventory vs what the system shows until they went to get it ready for delivery the day before. Timing definitely stinks as far as the weekend goes. Typically they can do an exchange rather than a return so that funds don't get tied up but you would typically have to go to the store to do that.

[Ryan-BBY Senior Social Media Specialist]

Hello scoobyrlz -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jesse-BBY Community Connector]

Hello scoobyrlz-

Welcome to the Forums!  I hope this finds you doing well and having a great day.

I can only imagine how much of an inconvenience this has been for you and I am very sorry that you have had to deal with this hassle.  I agree that you should have been notified earlier than the day of your delivery that the fridge was not available.  This would have allowed you to find a different model or at least get a refund.  There could have been an issue with the physical on-hand inventory that caused this, such as when they pulled your fridge for delivery they may have noticed that it was damaged, or the inventory was just incorrect.

I see that you were able to speak with a BestBuy.com agent who was able to provide you some information and has a case dispatched for customer satisfaction.  If you have any other questions or need further assistance, please don’t hesitate to let us know.

Respectfully,

[scoobyrlz]

It has been over a week now and no one has contacted me regarding my concerns. My order number was {Removed per Forum Guidelines}. The person I spoke to last Friday said he was sending a giftcard for the inconvenience, which still has yet to arrive. The money finally showed back in my account this last Tuesday. So from time I placed the order till i had my money back in my account took 10 days! 10 additional days that my family had to eat out of coolers because of your error. I understand this fridge was a end of year clearance, thats why it was marked down to $1800, however, 6 days to tell me, or anyone that it was not in stock, is extremely unacceptable customer service. I cant even get anyone to answer this post with a timely reply. Kudos Best Buy   =(

[scoobyrlz]

Update, so the giftcard showed up today, for $20 dollars instead of the promised $75...seems like a bad dream. 

[scoobyrlz]

Oh and no one has ever contacted me from this site as of yet   =(

[CrystalWoW Community Veteran]

jesse contacted you about 4 posts up.