BestBuy.Com

[Kdino]

Hi.  I tried to place an online order for store pickup 4 days ago (Saturday).  When I submitted the order, it came up that the order did not go through, because there was a problem with my credit card.  However, when I go on my bank's website, there is a charge from Best Buy that is being "Processed" and has been held for 4 days now.  It has been very very inconvenient for me to not have those funds available to me, as they total almost $500.  I called the bank to find out when they would remove the hold, and I was told I had to contact the merchant (Best Buy) to have the transaction released.  Any help would be greatly appreciated.  I still wish to make this purchase from Best Buy, but I cannot do so until that money is available to me again.

[CrystalWoW Community Veteran]

You need to contact your bank and ask when it will drop off automatically. The bank sets the time frame and can give you the date of drop off. Best Buy in general can't assist unless it exceeds that time frame but they may be able to assist some sort of contact with your bank, but will be in contact in normally 3-5 business days.

[Ryan-BBY Senior Social Media Specialist]

Hello kdino-

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi Kdino,

Chances are what you’re seeing on your account is simply a temporary authorization, just like Crystal suggested.  These holds typically expire after 2-5 business days, so you may wish to follow up with your card’s issuing bank once that timeframe has elapsed.  Please keep in mind, however, that it is the responsibility of that company to remove any expired authorizations from your account – Best Buy’s role in the transaction was complete when the order was not processed.

Let me know if you have any other questions.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.