BestBuy.Com

[mackay94]

Order{removed per forum guidelines} - the IPOD was not in the delivery? I have been calling since Sunday and keep getting disconnected. Please help me it is a Christmas present for my son. Thank you. Lisa M{removed per forum guidelines}

[Matman1215]

I wouldn't expect to get through anytime soon--I've tried calling all hours of the day and have had no luck. Horrible customer service. I will never shop at Best Buy again.

[enviroguy]

Lesson I've learned? Only use the website to check prices and local availability. Nothing more. Don't give them any control. Go to the store, pick it up and pay for it there. If it is out of stock, walk out and look elsewhere. Only way you will ever be satisfied. Someone in my family isn't getting a Christmas present this year.

[Dorothy-BBY Community Supervisor]

Hello Lisa -

Kyle, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your continued patience!

[Kyle-BBY Community Connector]

Hello mackay94,

I was quite disheartened to read that you did not receive the iPod with your BestBuy.com order.  I can certainly understand the urgency of the matter given that it is a Christmas present for your son and an iPod is typically a highly anticipated gift.

I do apologize for any frustrations you might have been experiencing trying to get in contact with our phone support team.  We have been seeing a lot of call volume lately due to Cyber Monday yesterday so there may be a longer wait.  We have extended the hours of our phone support center to compensate for this flux in calls so we are working to get to each and every one of you.

I would like to discuss the specifics of your order in more detail so I am sending you a private message to start that conversation.  To check your private messages, simply ensure you are logged into the forums and then click the envelope icon in the upper right hand corner of the site.

Regards,