BestBuy.Com

[natale104]

On 12/14/2011, I purchased a Toshiba-Satellite Laptop / AMD A-Series Processor / 17.3" Display / 4GB Memory laptop. I also upgraded my order to expedited shipping for $14.99.

Since that time the status of my order has been “Order in process of being fulfilled; usually ships in 0 - 1 days.”

I contacted customer support via an email form on Friday Dec. 16 and Saturday Dec. 17. Still no response. I tweeted to Twelpforce, Brian Dunn, and Best Buy and received no response on Sunday Dec. 17th. I then called customer support again Dec. 18th only to have been disconnected. I also contacted Best Buy through their Facebook fan page.

- What do I have to do to get a response or an update to my order?

This is very frustrating and I am unahppy with this lack of customer support.

[Ryan-BBY Senior Social Media Specialist]

Hello natale104 -

Justin from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hi natale104, 

Welcome to the forums!

I have never been put in the position for waiting an extended amount of time for any order to come through, much less a computer purchase. I can only imagine the level of irritation that you've felt and I want to express my deepest apologies to you for any inconvenience this has caused you. This is never our intention and I don't blame you for wanting some answers. 

Looking further into this, I see that on the same day that you posted with us here about your Toshiba laptop situation, your order was cancelled. I also see that Brian from our Corporate Office has been contacted about your issue and will be reaching out to you very soon. If you have any other questions or concerns, I'd recommend working directly with him or if you'd like you may post here with any updates. 

Best regards,