BestBuy.Com

[kaurage]

I ordered the wrong denomination of itunes gift cards from Bestbuy.com and quickly cancelled the order. I paid for them with my rewards zone gift certificate and a best buy gift card. After cancelling the order, I received an email stating that the original amount was credited back to my card. However, when I try to re-use the card, it gives a zero balance. Can someone please help? I am trying to complete the correct purchase in time for Christmas but can't use my gift card.

[Ryan-BBY Senior Social Media Specialist]

Hello kaurage -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[kaurage]

Phone rep already is handling the situation. Thank-you anyways.

[Blake-BBY Community Connector]

Hello kaurage,

I'm glad to hear that a Consumer Relations agent is handling your issue.  If you have any problems, don't hesitate to send me a private message by clicking on the yellow box at the end of my signature.