BestBuy.Com

[rp1905]

I have recently made a purchase online with my gift card and my debit card, well best buy cannot find my order anywhere and now they have stole 250 dollars from my gift card since after the purchase the balance it's 0. i have never dealt  with such INEPT people in my life, either that or they just don't want to help you. To my horror i just discovered that this has happened a lot since there is lots of complaints about Best Buy losing orders and keeping peoples money. What a horrible experience i will be telling everybody about this. Not one person from best buy have called me, you do everything through emails which we know delays things more. Best Buy you just stole money from me!!!!

[Dorothy-BBY Community Supervisor]

Good afternoon rp1905 -

Ryan, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you!

[Ryan-BBY Community Connector]

rp1905,

Welcome to our forums.

I apologize that you are having some issues with an order you placed on Bestbuy.com®.  From what you stated it sounds like you are having trouble getting assistance finding your recent order you placed.  I want to see what I can do to help.  I just need to gather a little information from you.

I will be sending you a private message shortly.  To view you private message, first ensure you are logged into our forums and click on the envelope icon in the upper right hand corner.   I look forward to helping you out…

[ktetting]

Sorry about the $250.  Best Buy lost a $2,100 IMAC that I ordered, and 3 weeks later still can't tell me what they are going to do about it.  Talk about customer serice.  I sent emails, phoned and finally emailed the entire executive list.  Maybe they can get something done.