BestBuy.Com

[Conrad79]

I purchased a 3D TV and 3D bluray this weekend.  The website said that I

would get a free Bluray movie with the player and a 3D package with the TV.

I got the 3D package, but the salesman said that I could not get a movie

with the Samsung player.  Is this true?  IF so, why?  I was looking forward

to the movie.  The offer was valid when I made the purchase and I even

printed the info off and took it to the store.  Was I misunderstood?

Reference #0821060  Thank You 

[RedWyv3 Best Buy Employee]

Was the movie listed with the items checked out? I'm familar with such packages but typically they are on the last screen (the confirmation page). It's against the rules to post the BBY number here, but perhaps you could give an idea of which package you were looking at?

If you don't remember this information, go to Bestbuy.com, click on Order Status (on top of the page), type in the fields there, and you can get a copy of your purchase. Remember not to repost any personal information or confirmation numbers.

Was it included in one of the pairs of glasses?

[Dorothy-BBY Community Supervisor]

Hello Conrad79 -

Josh, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your patience until he is able to reach out to you.

[Josh-BBY Retired: Community Connector]

Conrad79,

Thank you for reaching out to our Community in regards to your recent 3D TV and Bluray player. Samsung is a great brand and I hope you are enjoying the experience it delivers! I am familiar with the  package that you purchased and I can say that you are supposed to have movies included right there in the package. I've sent you a private message to connect with you on the details of the offer. We definitely want you to have the things you need to enjoy your new television experience to the fullest extent possible! To view your message please click the envelope shaped link in the upper right hand corner of the page when you are logged into the forum. I appreciate your patience for my reply and hope to hear from you soon.