11/24/11
Order placed for Mitsubishi-Home Cinema 73" Class / Projection / 1080p / 120Hz / 3D / HDTV-MITSUBISHI WD-73640 73" 1080P
SKU: 3277076
{removed per forum guidelines}
11/28/11
Order shipped via Pilot
{removed per forum guidelines}
12/07/11
Item arrived. Item was unpackaged. My representative noted the screen was not properly installed. Television was powered on and my representative noted that where the screen was bowed the image was not proper. The television was refused and thus packaged back up and taken away by the pilot driver.
When I came home I called 1888BESTBUY and was instructed by support representatives to wait 2-5 days to allow time for the product to return to the warehouse. Prior to that, nothing can be done until it has been verified that the product has been returned. After that time I would be contacted by email.
12/16/11
No email came. I called 1888BESTBUY to inquire into any updates... no information provided. Instructed that I should be contacted within 24 hours. A case number was created.
93997887
12/17/11
By evening I received no emails or phone calls (both have been confirmed several times over the phone). I called 1888BESTBUY to inquire into any updates and how the order is processed. I was informed that because the television was a special order item, the Special Order Department is responsible for handling the order. I asked if there was a way to contact them or be redirected. The basic answer was "no". A new case number was created to ensure someone saw the case and would contact me.
I didn't have anything to write the case number down with at the time.
12/22/11
I called 1888BESTBUY to inquire into any updates... no information provided. Asked (again) if there was anyway for me to contact the Special Order department. The basic answer was no. Another case number was created.
94316274
I attempted a call to Mitsubishi to see if they could help me at all... no information could be provided without a phone number.
12/23/11
Posted the issue onto the Best Buy Community website.
From the time I completed the order transaction to the moment the television left my home I have been provided with information on the current order status. As of the time the television left the house I have not been provided with any information as to what is going on. Nothing... not a "the original television is still enroute to the warehouse" or "we have to place a new order" or "we have to hear back from Mitsubishi".
For the record:
It took...
4 days for the item to ship.
9 days for the item to arrive after shipping. (Total 13 days from order to in-home)
16 days (as of 12/23/11) after the television was refused and still no information. (Total 29 days interest free loan to BestBuy, 1 Less Month of a 3rd Party Warranty I Purchased)
Bottomline... this is unacceptable communication.
Private Message