BestBuy.Com

[Momez]

Ordered some items on 11/29.

Received an email saying items were shipped UPS mailpiece with a link to the UPS page.

UPS page shows the tracking number assigned to the package BUT NO TRACKING INFORMATION.

It says to contact Shipper if there is not tracking information after 3 days.

Have emailed BB Customer Service twice.

First time, received an automated response (with no details of the status whatsoever), second time no response.

Have called BB a few times but not able to get through.

Order placed for Christmas presents.

Regretting placing the orders online.  Credit card has already been charged... What now?

[Karina-BBY Community Connector]

Momez,

You are right time is ticking and I am sorry that you have not received, what you hope is a Christmas gift.

I would like to participate and best assist you so that Best Buy® can get this present to you as soon as possible.

With the email address you used to register to the forum, I was not able to find the order number. Please the time to log into the forum, select Private Message in my signature bar, and provided me with your order number along with your name.

I look forward to helping you.

Sincerely,

[Momez]

In case someone else can also look into this, I sent a private message back to Karina and also received a reshipment notice from BB yesterday (which by the way is not showing any tracking info yet... I'm hoping this is not the same issue all over again...), but the qty I ordered and was charged for on 12/1/10 is 2.  I ordered 2 of the same item. 

Reshipment notice shows only 1pc.  BB "almost" got it right although it doesn't help the fact that it's taking close to a month for the items to arrive after I received the original tracking information for UPSM....  

[Momez]

Still waiting on a response...

Order placed on 11/29

Received invalid UPSM tracking number

Finally reached a customer service rep and received a reshipment notice

but for the wrong qty.  I ordered 2 and BB charged me for 2 of the same item (as it should be), but reshipment notice only shows 1pc was sent.

With Christmas only 2 days away, I'm thinking that I will not have my complete order in time...

Someone...please help.

[Karina-BBY Community Connector]

Hello Momez,

Thank you for posting, please review your private messages as I have replied to your request.

I am sorry it has taken this long to reply, but I have been following your situation.

Yours truly,