BestBuy.Com

[drkknightbatman]

I sent in about 2-3 weeks ago a box of full of games (this was box 2 of 3). Boxes 1 and 3 were processed. The unprocessed box I sent in 2-3 weeks ago, according to the UPS tracking number is sitting at the dock and it was signed for and delivered. 

I feel like Best Buy and Deal Tree stole my games! I for the last week keep trying to log in to bestbuytradein.com and they don't allow me to. I also tried e-mailing them and once you submit the message you get no confirmation that your message was sent! Also, there is an option for live chat and yet it's offline during regular business hours! I am simply trying to get the invoice number that wasn't processed. I tried calling the number last week on bestbuytradein.com asking if the woman could look up the missing invoice number, but she was very unhelpful and she said there was no way she could. Couldn't she look it up by my e-mail address or my mailing address?

I should be getting around $100 or more in credit. I chose to be paid by gift card for some of the games I traded in and the rest to be paid by check.

It seems to me maybe BestBuy got overloaded with trade ins, but they need to tell people who sent in their electronics what is going on.

I'll never trade in with bestbuytradein.com again and I suggest others do the same!

[bimkill]

Similar experience, except with a cell phone they claimed 4 different reasons had no value and refuse to return without a hefty shipping/handling fee.  Contact the Federal Trade Commission as this was via mail service and is subject to Federal Guidelines.  The more complaints they receive, the more likely they are to take action and shut these con men down!

[Dorothy-BBY Community Supervisor]

Good afternoon drkknightbatman -

Justin, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your continued patience!

[Justin-BBY Community Connector]

Hello drkknightbatman,

It seems strange that you sent 3 separate boxes of games to be processed, but not all were received; especially if they were indeed signed for and delivered.  I understand your irritation and I appreciate you voicing your concerns to us here on the forums.  Although I cannot guarantee you of an outcome, I'd love to take the opportunity at seeing what I can find out for you. 

Without full details, I'm unable to provide you with an explanation.  Conversely, I would like to continue our conversation privately to gather the necessary information I need to begin my research, so I'm sending you a private message.  While you're logged into our forums, click on the envelope icon to look at your private messages.

Sincerely,

[drkknightbatman]

No, I sent in 3 different orders of trade ins. 2 of the 3 orders were processed. I'm just trying to figure out what happened with order number 2 of 3.

[Justin-BBY Community Connector]

Hi drkknightbatman,

I have some updates for you regarding your Trade-In order.  Please check your private messages at your convenience.

Regards,

[sportmagic]

Has anyone had any luck with filing a BBB complaint against DealTree and BestBuy? I have $300+ of games I traded in that were received in earlier this month and I haven't received my gift card yet. And I can't even login to my BestBuyTradeIn account. I can't believe these scammers. If this is how they treat their Silver Rewards customers, I will never do business with them again.

[bimkill]

The BBB won't do much since Deal Tree isn't a physical store, however, the Federal Trade Commission can.  I assume you sent your games through UPS, which falls under the jurisdiction of Federal, as it considered "mail".  It's kind of the same laws that apply to the Internet as well.  

I had a similar experience with a cell  phone I sent in.  The quote through Best Buy (aka: Deal Tree) asked me a series of questions about the phone; make, model, water damage, parts included, etc.  The name of the phone was embossed directly on the phone and the only damage was a tiny piece of plastic covering a button was missing.  Deal Tree emailed me that I had a different model that what was stamped on the phone, that it didn't work (worked when it left here) and that it had severe damageand would, therefore, pay me nothing.  They then had the balls to tell me if I wanted the phone back, I would have to pay THEM up to $48.00 shipping and handling.

This is mail fraud!  I filed a complaint with the Federal Trade Commission.  I used to work as a liaison between a mail-order computer firm, trade publications and the Trade Commission, so I am well-versed in the guidelines.  PLEASE  file with them; the more complaints they receive, the more likely that they will look into it.  One complaint is an angry customer, hundreds can shut them down and cost them an astounding amount of money in penalties and fines.

Bimkill