BestBuy.Com

[rammon1]

Ordered a Blu-Ray copy of Underworld... Tracking says it was delivered Friday Morning. I never received it... I was home at the time I received the notification and never saw a truck... I order hundreds of Blu-Rays/DvDs from New Egg all the time and have never had a problem. First time from Best Buy....

Who do I contact? UPS, USPS or Best-Buy (Notifications state the package was delivered to USPS)

Tracking Detail

Your package has been delivered.

Tracking Number:	{removed per forum guidelines}
Type:	Package
Status:	Delivered by Local Post Office
Delivered On:	01/27/2012 9:48 A.M.
Package Status:	Delivered by Local Post Office
Package Actual Weight:	0.1835 LBS

Shipment Progress
Delivery confirmation information provided by the United States Postal Service.
Location	Date	Local Time		Activity
BATON ROUGE, LA, United States	01/27/2012	9:48 A.M.		Package delivered by local post office
	01/27/2012	8:39 A.M.		Received by the local post office
	01/27/2012	8:04 A.M.		Package out for local post office delivery
	01/27/2012	7:54 A.M.		Package sorted by local post office
	01/27/2012	6:10 A.M.		Received by the local post office
LAKE CHARLES, LA, United States	01/25/2012	8:24 A.M.		Electronic Shipment Information Received for Package by Post Office
UPS Mail Innovations Shipment ProgressLocation Date Activity Atlanta, GA, United States 01/25/2012  8:06 A.M. Postage Paid/Ready for destination post office entry   01/25/2012  7:47 A.M. Package received for sort by destination UPS Mail Innovations facility Groveport, OH, United States 01/23/2012  12:41 A.M. Package processed by UPS Mail Innovations origin facility Groveport, OH, United States 01/22/2012  12:00 A.M. Package received for processing by UPS Mail Innovations
Tracking results provided by UPS: 01/28/2012 6:53 P.M. Eastern Time

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[Ryan-BBY Senior Social Media Specialist]

Hello rammon1 -

Jesse from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[rammon1]

Thank you

[rammon1]

I have yet to hear from Jesse - can I please have an update on my situation. It has been over 1 week.

I still have not received my movie, and actually went to my local best buy store where I would have purchased it but they were sold out.

[rammon1]

I still have not heard from anyone from Best Buy

[Jesse-BBY Community Connector]

Hello rammon1-

I hope you are having a great day.  I am sorry that your DVD never showed up and I would be disappointed too if I were in your shoes.

I would like to reship this item to you but I need you to confirm the physical address you need this sent to.  Once I have that I will reship the item to you and you should be getting an email with that updated information.

I look forward to hearing from you.

Respectfully,

[rammon1]

Jesse please see the PM I sent to you

[rammon1]

Jesse,

I dont know why but my e-mail address was not receiving any e-mails from betbuy.com - could you send again to my new e-mail address. I PMed you the new e-mail and have changed it in my settings.