BestBuy.Com

[bsouthard]

Just spent two hours at the store trying to pick up my order after which I had received a message telling me it was ready for pick-up. The software said on the box that it had to be activated before we left the store; they could not close out my order there or activate my software. My order was cancelled and then we were told I would have to re-purchase the software there; another $65.00 out of my checking account. After two hours there talking to the store manager and on the phone with customer service, we left without software and the other merchandise we were going to purchase. The purchase is still hanging on my debit card and I have no software. After this experience I will never shop at Best Buy online nor even at your store.

Incidently two gentlemen were beside me and my wife the entire time who had ordered a laptop also online at Best Buy.com that also left without any merchandise; they were none too happy either. Best Buy you were batting a thousand tonight.

[Adrianch01]

Exactly, Best buy has the worst costumer service. If I was you, I would just stick with Amazon..

[bsouthard]

I can't agree more, I spend serious $$$ on electronics and software but will never again buy from them again!! I will also tell all my tech buddies of the same.

[CrystalWoW Community Veteran]

Well it sounds as if they were having system issues and if that was the case, I am not really sure what else they could have done.

[blueman1023]

I have order a cpu and mother board. They said it was be here on "Date".  The "Date" come and gone.

When ask them about it No tracking number and get this they said could not no when it going to be ship.

[bsouthard]

Apparently Crystal they have alot of "System Issues". They did not even try to do anything for me other than tell me it is the store's problem and the store says it is Best Buy.com's problem. So to ensure I experience no more of Best Buy's "system issues", I will never shop there again; at the store nor online. I have never had a "system issue" when ordering from Amazon.

[treatedbadly]

For a tech store that even has it's own "Geek Squad"  they certainly have a lot of tech problems. Best Buy won't last long and unless you get paid by Best Buy then you shouldn't be on here defending them.

[Ryan-BBY Senior Social Media Specialist]

Hello bsouthard -

Justin from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hi bsouthard, 

Thanks for sharing your experience. It's unnerving that you were unable to receive your order and left with inactive software. Spending two hours trying to resolve such an issue is 2 hours too long, especially when you left without any merchandise and a cancelled order. If your order was cancelled and the charge is still pending, depending on when you created the order, the authorization hold should automatically drop off very soon. 

I'd like to look more into this for you, so I'm sending you a private message. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.

Sincerely, 

[gqjeff]

You should get used to people with that little disclaimer under all their post defending Best Buy but swearing that they don't work for or represent them. Best Buy tends to think that the general public is oblivious to reality.