12-08-2011 06:35 AM
Well that took two weeks. I finally got a supervisor on the line after, literally, 30 minutes on hold. He agreed to refund a portion of the price equal to normal install cost, and I hired someone else. Never buying from Best Buy again.
12-08-2011 09:26 AM
Best Buy's contractor, B's Plumbing, made two errors installing my appliances, and one of them is extremely dangerous.
Background: After two weeks of no help from Best Buy, I gave up, got them to refund some money, and hired local installers. That saga is in the thread called "Need help and not getting it."
Long story short, this is what the new, competent installation company found:
1. DISHWASHER: Drain hose not hooked to anything. Thus explaining the flood in the basement.
2. GAS RANGE: Old gas valve replaced with WATER VALVE. Potential uncontrolled gas leak.
For the range, the Best Buy installer said that the old valve was not "up to code" and charged me $95 for the new one. Nice. As a bonus, the worker took all the manuals with him when he cleaned up (some) of the trash from the unboxing and install.
At this point, I consider Best Buy's responsiveness poor, but just in case:
*** WHAT I WANT***
(1) REFUND of the $150 total charged me by the incompetent B's Plumbing under Best Buy contract.
(2) PAYMENT of the entire cost of repairing these destructive and potentially lethal errors.
(3) PAYMENT of the cost of cleaning the two rugs soaked in the flood.
Estimated total: $750. If Best Buy wants to make it right, that amount should be refunded to the credit card that I bought these appliances with.
This is quite apart from the fact that B's Plumbing should probably lose their license.
Awaiting a reply, although doubting I'll get a meaningful one.
12-08-2011 09:38 AM
20901help, welcome to the forums! Ouch! What a nightmare to have happened. We had a house flood back in march too, but this involved pipes breaking underneath the cement foundation, it was so bad we had asbestos! (had to be housed in a hotel for 35 days) Hopefully your house did not suffer ths fate too. Did you start some kind of claim process with your home owners insurance company? They can usually help with these things or you can file a claim with the company that messed up.
12-09-2011 12:31 PM
Thanks for the follow-up on your concern! I am not an appliance installation technician, and because of this it would be irresponsible of me to comment on whether or not an install was completed as it should have been. I do show that you spoke with a representative of ours yesterday who ended up refunding you $322.80, which is the entire amount you paid us to arrange for these two appliances to be installed by a local service center.
It would be up to the local service center to decide if they would be able to refund you any of the money you paid their company, and we would not be able to arrange this. It would also be up to this service center to cover any damage to your home that is determined to have been caused by this company. We would not be able to reimburse you for any payments you made to the service center you hired yourself to complete this installation. I have also replied to the private message you sent me.
12-09-2011 12:35 PM
I've been trying to get anyone on this board or on the phone to contact me or answer questions for 5 days. A response from someone would be nice but I understand you guys only want to answer the easy questions instead.