BestBuy.Com

[20901help]

Long story short: We had a dishwasher installed on Wednesday, the day before Thanksgiving. It was delivered Tuesday. The installation tech spent several hours in the house and had to borrow my tools to do the job. In the end, he demonstrated that the appliance worked. There was a small amount of water in the basement which he said was incidental to the new connection. Well, when we started the dishwasher after Thanksgiving dinner, a waterfall started pouring into the basement.

I called Best Buy customer service Friday (11/25) and was told that I would receive a call back with a case number. That did not happen.

I called again this morning (11/26) and told this story and the rep stayed on the line with me while trying to get through to the appliance repair department. The wait time was reported at "over 20 minutes" so she agreed to call me back in no less than an hour.

That was three hours ago.

If I don't get some help I will either return the dishwasher and buy one from someplace better, or else pay a local plumber to fix the installation and bring up the cost as a disputed amount of the credit card charge from Best Buy.

Does customer service monitor these forums? Can I get a response?

Thank you.

[Ryan-BBY Senior Social Media Specialist]

Hello 20901help-

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[20901help]

Any idea when I might hear something?

Thanks.

[hockeycanuckjc Trusted Contributor]

During the weekdays.

[20901help]

Thanks, Hockey.

[hockeycanuckjc Trusted Contributor]

I cant promise you anything but Ive seen them work the weekends now that the holidays are here so anything is possible.

[20901help]

Waiting...

[Allan-BBY Community Connector]

Hi 20901help,

I’m sure this is the last thing you wanted to deal with during the holiday season, and I hope this dishwasher install didn’t put too much of a damper on the Thanksgiving festivities. If this installer didn’t complete the installation correctly we would send them back out to finish the job.

Looking through the work orders on this I don’t see that this has been rescheduled with a new installer, and I would like to make sure this get done for you. What days and times would work best for us to send an installer back out to resolve this?

Thanks for posting,

[20901help]

Replied with details via private message.

[20901help]

Installers decided not to show up. On line with customer service right now looking for a senior person who can get something done. I will never, ever shop at Best Buy again, and I will certainly be sure to warn all of my acquaintances and contacts likewise. This is 12 days without use of a very expensive piece of equipment. In this time I could have shopped around, gotten the same thing at a better price, and gotten a competent installation.

I do not expect anyone from Best Buy to actually respond to this in any useful way, as all I have gotten so far is vague promises to "look into it" followed by no improvement. But I have made a record of all communications.