BestBuy.Com

[poopersan1]

I would like to know why my Best Buys credit card comes up as invalid account number?  Someone please let me know. THANK YOU.

[Ryan-BBY Community Connector]

Hello poopersan1 -

Melissa from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Melissa-BBY Community Connector]

Hello poopersan1,

I am sorry to read that you’ve had some issues using your Best Buy credit card. I am not personally familiar with this particular error, but I’d be happy to provide any information I can regarding this.

My first inclination, if you have not used the account in awhile, is that the account possibly was suspended due to inactivity, but as HSBC holds the accounts, I do not have direct access to determine if this is the case. I have reached out to them on your behalf, using the information you provided in your forum registration to see if they can provide any information on this. As soon as I hear back from them, I will be sure to let you know.

Sincerely,

[Melissa-BBY Community Connector]

Hi again poopersan1,

I received a response back from HSBC and I wanted to check in with you regarding this. Unfortunately, using the information I had on hand, they were unable to find an account associated with it. If you could send me a private message using the link in my signature below with the name, phone number and billing address, the account is associated with, this would be helpful in our researching this further with you.

Thank you,