BestBuy.Com

[chrisk]

Not sure if this will do any good as neither email nor calls to customer service seem to do anything.

I pre-ordered a video game on BB.com, seeing that there is a Reward Zone/Gamer Zone promotion going on to get a $10 gift card for pre-ordering. Apparently at time of check out, I didn't enter my RZ number or it wasn't linked to my account or something, because I don't see any indication that the pre-order promo was applied. Normally, I'd just cancel the order and try again, but currently the game is listed as sold out online, and I highly doubt that me cancelling my order will magically make one appear in stock for me to re-pre-order.

So I emailed customer service and got a 2 sentence email telling me to call 1-888-Best Buy. I called the number, got transferred by the call center to an online representative... and promptly hung up on me. So I called right back and was transferred again to an online representative...or at least their automated message indicating that they were too busy to answer the phone, they were sorry, and that they were now going to hang up. Click. I called back again and explained how i had been hung up on twice. The lady on the phone apolgized and offered to transfer me to the same people who had just hung up on me. I stopped her and asked her to try somewhere else. So she transferred me to customer relations...whose automated system asked for my phone number, and then promptly hung up on me again. So I called back, explaining again that nobody knows how to answer a phone. The new call center lady apologized and started to transfer me AGAIN to the same online representative extension that hung up on me already, after I just explained to her that NO ONE ANSWERED THE PHONE. 

Apparently, there's no one to talk to at this call center that can do anything, since all they have is a list of extensions they can transfer you to. Apparently, the call center is not allowed to hang up on you, as after being told there was no one higher up to talk to, I told the lady to just go ahead and hang up on me and get it over with. So I guess they really just have a list of extension they can transfer you to so you can be hung up on by not the call center.

Dear god, how can making one small request be such a big ordeal? If it wasn't for the fact that the game is sold out everywhere else, I'd cancel the thing and be done with it. For now, I'm hoping that maybe one of the representatives on this board is more than some automated system that will hang up on me again.

Chris

[Jimmienomam]

Are you talking about the ME3 promo?

You will not get the promotional eGC until you purchase the game. It is important to link that preorder to your RZ account though. To do so log into myrz.com and there will be a spot to enter unlinked purchases. Their will be a "receipt PIN" on the receipt that you paid for the preorder this is what you need to enter.

[chrisk]

Maybe I'm doing this wrong, because I already tried that. I tried it again (Is it report missing points instead of enter unlinked purchases?) just to make sure and it keeps giving me "E139: Transaction not found. Please check your entry and try again." when I try. 

I didn't buy this in the store because it wasn't available for pre-order at any of the stores near me (it's the ME3:CE for XBox), so there's no receipt pin, just a BBY01-XXX order number.

Thanks,

Chris 

[Jimmienomam]

Ah thought you got it in store.

I would call the 1-888-BESTBUY and have them link it. You may have some wait times, but they should be able to help. If not a community connector will be here to help you in 2-5 days

[Mariel-BBY Retired: Community Connector]

Hello chrisk -

Mike, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[chrisk]

Thanks, I'll keep an eye out for it.

[Mike-BBY Community Connector]

Hi chrisk,

I have checked your order and can confirm that you did not have your Reward Zone number attached.  The reason it isn't letting you attach through www.MYRZ.com at this time is that the order is not yet processed.  Once it ships you should be able to attach it to your Reward Zone account.  At this time I am checking with our Reward Zone team to determine if missing receipts like this will still make the cut for the e-gift card.  In any event, as the collectors edition is not longer available, I would not recommend cancelling your order and resubmitting it.  I will let you know when I hear back.  

Thank you for your patience thus far.  

[chrisk]

Thanks for the follow up, Mike. Have you heard anything back yet? Just wondering since the order will complete next Tuesday.

Thanks,

Chris

[Mike-BBY Community Connector · Accepted solution]

Hey Chris,

I never did hear back on whether or not your e-gift card was going to show up, but as I've been researching situations for other customers I have found that your email was set to receive the e-gift card. If you didn't receive it please let me know.

Thanks,

[chrisk]

Sorry I forgot to get back to you. Yes, I received the $10 e-gift card. Thanks a lot again for the help.

Chris