BestBuy.Com

[kubby63]

I wanted to bring to your attention a very big issue that I'd
experienced recently. Tonight was one of the most insulting and
infuriating experiences I've had in recent memory at the local Best
Buy store located in the Tempe Market place in the Phoenix, AZ area.
My partner and I went into the store searching out some PS3 items. We
were shocked and excited to find a treasure trove of new pieces.
(They're hard to find!) We picked out our purchases, and headed to the
front of the store where there was only one cashier working.

After waiting for 4-5 min for the customer to pay ahead of me, I was
then checked out. I used my American Express card to pay and I was
asked for ID. I presented him with my photo Military ID. He asked if
I had my drivers license and I told him that I did not (when we go out
I usually don't drive so I generally don't carry it with me unless I
need to.) He proceeded to inform me that a Clearly Government Issued
Military ID was not an acceptable form of ID, to which we immediately
requested that he get a manager. I was totally and completely
SHOCKED. I have used the ID for the past 22 years and I have NEVER
once been told it was not an acceptable form of ID. I was also
completely insulted and I think it showed. He then had the nerve to
say that he was in the military too and who hasn't?

After approximately 2-3 minutes, the manager comes up and he shows him
the ID and was like "yeah of course this is ok...". Please keep in
mind I was visibly upset by this time and the manager did not bother
to apologize or show any sort of remorse regarding the apparent lack
of education in regards to the employee. Additionally, the cashier
never once apologized for the inconvenience and that it was store
policy to protect the customer. NOTHING... After that I just took the
receipt and headed out of the store.

After I left, my partner checked out some things he had. From what he
says (you can speak with him if needed), the cashier actually had the
nerve to tell my partner as he was checking his items out "That guy
was an a$$". He was shocked, as I’m sure you can understand. He then
proceeded to tell my partner that "he" (meaning me) should have a
driver’s license. I could not believe what happened in the first
place but to start bad mouthing me to other customers... I feel that
is completely inappropriate. Nor is it appropriate for a store in the
city with a large military base not educating their cashiers on what
are and are not appropriate forms of ID's.

I am bringing this to your attention because, as you can understand, I
was completely upset by the interaction. I appreciate his concern for
fraud, and I completely understand, however, I hope you will educate
your employees that a federally issued ID should always be accepted as
proof of ID.

Thank you
{Removed per Forum Guidelines}

[DanK Best Buy Employee]

First off, thank you for your service. I'm not in the military myself but I come from a Navy family and have the utmost respect for everyone who serves. What you described sounds like a terrible experience, especially when the cashier made a snide remark to what he thought was another customer. I'm sure one of the Community Connectors on here will be able to address this issue, it sounds like you came across a "bad apple" in your local store.

[kubby63]

Thank you for your reply I appreciate it!  Is there any way to delete out my name?  I thought that I had edited that out when I posted.  But I see no way to edit the original post at all or even delete it for that matter.

Thank you.

[Area51Kev Regular Contributor]

Hi kubby63 and welcome to the forums.

I'd like to thank you for your service as well.

Unfortunately, I don't believe it's possible for users to edit their posts on this forum. However, I have already reported your request to the moderators so hopefully that will get taken care of soon. 

[Mariel-BBY Retired: Community Connector]

Hi Kubby63 -

Marti, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Marti-BBY Community Connector]

Hello kubby63,

It was incredibly disappointing to read what happened during your recent experience at our Tempe store. I hope you and your partner will accept my apology for the poor behavior as well as for not accepting your Military Identification as a form of ID to make a return. Military ID is completely acceptable. Exhibiting poor behavior is never acceptable.  I also noted that you are working with Tasha on one of our teams. She has been in contact with the store manager as well.

I don't want to add to the mix but I do want to make sure you are being taken care of and all your concerns as being addressed. If there's anything I can do to help our, please don't hesitate to let me know. We, as Best Buy employees, are very concerned that our customers are given the best possible experience no matter who you are talking to or where. I stand ready to help if you need me. 

Sincerely,

[kubby63]

Very interesting that they did contact me.  I replied and they did not reply.  Sent three other messages and no reply.  This is really really really bad customer service.

[kubby63]

The issue would have been resolved a while back and I would have been a very likely to show there again, but to send one e-mail and then NOTHING... Very very poor followup.. :-(