11-16-2011 12:25 PM
11-16-2011 03:21 PM
Thank you for coming to us for assistance and I am very sorry to hear of the unfortunate circumstances involved. As you may be aware, HSBC is a separate company from us whereby they provide credit card services to our customers, and for security as well as privacy reasons, we do not have direct access to or influence over their records, policies or procedures.
However, while I cannot guarantee anything, I wanted to let you know that I am currently researching this matter further on your behalf and as soon as I have more information I will follow up with you again by private message. So, please keep your eyes open for a “new message” alert in the upper right-hand corner of the page to follow shortly (when signed in).
Thanks again and have a great day,
|Sarah|Community Connector | Best Buy® Corporate|
11-20-2011 01:52 AM
AaronE said: -
"I believe the CARD Act in 2009 changed the way the rate increases due to lates are dealt with"
If that were true. It would certainly explain something. So I would greatly appreciate it if you could direct me to some specific, reliable source, for that claim.
I have used Google, and other resources, in a futile attempt to find confirmation of your claim. In fact, I have now spent more than 2 hours of my time reading through the Card Act, summaries of the Card Act, analysis of the card act, and interpretations of the card act, etc. etc. In a considerable, but futile, effort to find confirmation of your claim.
Neither can I find any reference to any other laws, or regulations, that would prohibit HSBC Bank from doing exactly what they have warned that they would do. If a Card holder is ever late with any one payment. A warning that they have written in very plain, and non ambivalent use, of the English language. And which has also been confirmed by many posts in these forums. By card holders reporting that they have been hit with retroactive interest just because they were late with only one payment.
So, unless you can now direct me to specific confirmation of your claim, from a reliable source that I can personally confirm with my own eyes. Then, in the absence of your ability to provide verification for that claim. I would be left with no other choice available to me. Except to conclude that your statement is nothing more than another chorus, another example, of the fictional "Spin" that is intended to obfuscate the real issues.
I am hereby offering you the courtesy of an opportunity to provide actual verification of your claim. Before I comment further.
11-20-2011 02:00 AM
11-20-2011 02:03 AM
11-20-2011 02:03 AM
11-20-2011 07:31 AM
Thank you Crystal. I wouldn't want Bob to think I'm some sort of "spin doctor"
11-20-2011 09:01 AM