BestBuy.Com

[hitechkoolaid]

I just checked my tracking number and my package was listed as out for delivery in a city 3 hrs away from me.  My e-mail from Best Buy lists my address, but someone along the line must have messed up with the address label or zip code.  I contacted the USPS and they filed a report, but I got a phone call telling me there is nothing they can do at this time because of the label error.  I tried calling Best Buy customer service to look into the address they shipped to, but the phone system is a complete joke and can't get a CS Rep.  The one time I got one that was supposed to transfer me, she seemed to have an attitude by the tone of her voice and transfered me to a dead end where I got a message saying that there is a high volume of calls at this time so my call could not be transfered and I needed to call back again, which didn't work.

[Justin-BBY Community Connector · Accepted solution]

Greetings hitechkoolaid-

So you've battled our phone lines to no avail to get assistance with your online order that shows like it's in a different city? Yikes! I'd be happy to intervene to hopefully get you some answers. To begin, I'm sending you a private message to gather necessary details. To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner. If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.

Sincerely,