12-22-2011 07:35 PM
I just recieved confirmation from UPS that my Item has been delivered... to my old address from over year ago. I re-checked the order to find that the address I typed in was not at all what Best Buy sent it to.
Will I ever get my item or is it lost forever? I'm really bummed that I won't be able to give this gift on Christmas.
12-23-2011 11:16 AM
12-28-2011 10:56 AM
I appreciate you taking time to reach out to us about your order and how it was sent to the wrong address. I know that I would be concerned if I saw my order going to the wrong place and I would be worried about if I would ever get my order too.
I will be sending you a private message to gather some details about your order. To check your private messages, you must be logged into the forums and click the envelope icon in the top right corner of your screen.
12-29-2011 01:26 AM
I talked to customer service on the phone and they sent me a new item to the correct adsress. Other than waiting on hold for a long time (which can kind of be expected during the holiday season), a new shipment was sent to the correct address. Sadly, it still didn't arrive for the holiday, but it worked out anyways because I fashionned up a mock-roku to serve the purpose of what the gift was.