BestBuy.Com

[bajarider]

Good reply Area51kev!!!!

[Ryan-BBY Senior Social Media Specialist]

chengqiu -

Doug from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[APR28]

Do you think it's possible that the sales associate doesn't care about his job and just collects a paycheck and customer service is the last thing on his mind?

Crying racism is the last thing you should do unless you have proof.

[Douglas-BBY Community Connector]

Hello chengqiu,

I’m glad to hear you and your mother we finally able to buy the new iPad.  I just wish we could have gotten it to you the first time around.  It sounds like Zachery made the assumption that we didn’t have any in stock without taking a moment to check when he should have. I apologize for the confusion.

I understand that you’re mad and appreciate that you brought this up here on our forums. It gives us a chance to discuss it with the employees directly involved so that we can make sure we aren’t letting our customers like you and your mom down with simple mistakes. Please let me know if you have any other thoughts or questions and enjoy your new iPad!

Regards,