BestBuy.Com

[Rsms]

I ordered an Apple laptop on the website using the Texas address as instructed. But i received an email today canceling my order. The email says you cannot verify my credit card information, but I don't know why, there is no problem with my card!!

I would like to know what happened, and I can't open the chat online either.

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Thank you.

[Karina-BBY Community Connector]

Hello Rsms,

I do apologize for that your order was canceled, I can understand that it can be frustrating not knowing why the order was canceled.

I have done some research, and it seems you have been in contact with our Best Buy® sales team, who has successfully redone your order.

By the status of the new order, BBY01-XXXXXXXX0430, its shows that it has been shipped out to the Michigan address provided.

If you continue to have an issue with the order, feel free to click on “Private Message” to reach out to me for further help.

Sincerely,